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Huawei HG8247H frequent Internet disconnection

Latest reply: Oct 18, 2018 06:42:18 1138 3 0 0 0
Hi,

I have the above router
Hardware version 4B4.B
Software Version:         V3R015C10S103

I am facing a problem of intermittent Internet disconnection. The internet works fine for a while, then it disconnects for a few seconds and then reconnects. The problem happens with both WIFI and LAN. The problem only started a few days ago, it was working fine before that. Tried restarting the router many times, but the issue persists. Also when the internet disconnects, I also cannot access the router through its IP address. But it reconnects after a few seconds. Can someone help me solve this issue? This post was last edited by whiteangel at 2018-09-22 14:26.
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Mysterious.color
Created Sep 22, 2018 14:34:49

The Internet disconnect or the WIFI?
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whiteangel
Created Sep 22, 2018 17:28:32

WIFI remains connected only internet disconnects on WIFI as well as LAN.
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Gavin.Liu
Created Oct 18, 2018 06:42:18

hi , when the Internet disconnect , if the LOS indicate (led light ) is red and flashing , if the LOS indicate become red and flashing ,please troubleshooting the fiber , check if the fiber is loose or faulty .
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