Hello, fellow Community members!
Another day, another topic on our marvelous Forum! Welcome to the continuing 'Best Huawei Enterprise Cloud Communication' series, as today we'll be discussing Huawei Enterprise's Intelligent Cloud Contact Center.
Simply an exquisite technological marvel, Huawei Enterprise's Intelligent Cloud Contact Center is not just an upgrade to the traditional, conventional contact center methods, but a future-piercing tool that can undoubtedly yield added value to your business. But let's see below exactly what I'm talking about.
BACKGROUND INFORMATION
When reffering to Huawei Enterprise's Intelligent Cloud Contact Center, we are talking about cutting-edge, multi-channel communications capabilities. Here are but several solutions:
IP-based call processing;
high-performance telephony;
wide range of routing products.
Huawei can assist all clients (be it enterprises, governments or other providers) all the way from planning to implementation and support when it comes to all solutions part of the Enterprise Intelligent Cloud Contact Center.
BENEFITS OF HUAWEI ENTERPRISE'S INTELLIGENT CLOUD CONTACT CENTER
This is the million-dollar question - what are the benefits that I get from using Huawei Enterprise's Intelligent Cloud Contact Center? We can thus mention:
omnichannel access - omnimedia collaboration, unified routing and full agent;
intelligent assistance - intelligent voice navigation, knowledge matching, and quantity inspection;
cloud security systems - public cloud and private cloud support, full-process encrypted design, and carrier-grade, reliable architecture.
Pretty good, right? If you're still not convinced about the added value the Huawei Enterprise's Intelligent Cloud Contact Center, rest assured that our colleagues will: https://e.huawei.com/en/solutions/business-needs/collaboration/contact-center/contact-center.
In the meantime, we are here to assist you with any issue you might be experiencing with your Intelligent Cloud Contact Center: https://forum.huawei.com/enterprise/en/Contact-Center/forum/883.
