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Huawei DG8045 VDSL Home G...

Huawei DG8045 VDSL Home Gateway VPN Keeps Disconnecting

Created: May 5, 2020 22:59:41Latest reply: May 5, 2020 23:13:05 1488 1 0 0 0
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Hi there.


I've received Huawei DG8045 VDSL Home Gateway from my ISP (Vodafone Egypt), when I'm connected over its Wi-Fi my work VPN gets disconnected after few seconds but when I'm connected using a LAN cable I can use my VPN connection normally. 
I used to use HG531 V1 300Mbps Wireless ADSL2+ Router and I can connect to VPN normally whether using Wi-Fi or LAN cable.
I contacted my ISP but they failed to resolve the issue. 
I tried to disable the router firewall but the problem still exists.
I tried to change the channel to 1,6,11 instead of auto but the problem still exists.  


Kindly I need your urgent support.

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wissal
MVE Created May 5, 2020 23:13:05

Hello,


The product you have provided information about belongs to the carrier series. Please contact your local carrier or product sales agent to obtain the correct software.


The ONT is used together with the OLT at the central site. The version must match the model. If the version is incorrect, it cannot work.


Once you've gotten the firmware, perform the upgrade or downgrade under the supervision of professional personnel.


Otherwise, the fault cannot be rectified. Be careful when performing this operation. 


Please contact your equipment supplier


Thank you!


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wissal
wissal MVE Created May 5, 2020 23:13:05

Hello,


The product you have provided information about belongs to the carrier series. Please contact your local carrier or product sales agent to obtain the correct software.


The ONT is used together with the OLT at the central site. The version must match the model. If the version is incorrect, it cannot work.


Once you've gotten the firmware, perform the upgrade or downgrade under the supervision of professional personnel.


Otherwise, the fault cannot be rectified. Be careful when performing this operation. 


Please contact your equipment supplier


Thank you!


View more
  • x
  • convention：
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