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Huawei cloud is unable to make a security backup despite being empty [help]

Created: Apr 15, 2022 10:07:40Latest reply: Apr 17, 2022 08:11:21 267 3 0 0 0
  HiCoins as reward: 0 (problem unresolved)

My cloud had exceeded the 5GB limit as there was too many photos, I decided to just remove all of the pictures at that point. Now my account is only using 12.9mb but every time I try to make a backup I get an error message saying that I don't have enough space and need to buy more. Any idea how to fix this https://1921681254.mx/ https://100001.onl/?

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stephen.xu
Admin Created Apr 15, 2022 10:15:16

Hello, dear.

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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Saqibaz
Saqibaz Created Apr 17, 2022 08:11:01 (0) (0)
 
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stephen.xu
stephen.xu Admin Created Apr 15, 2022 10:15:16

Hello, dear.

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
View more
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Saqibaz
Saqibaz Created Apr 17, 2022 08:11:01 (0) (0)
 
Saqibaz
Saqibaz Created Apr 17, 2022 08:11:21

Good answer
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