Dear user,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.
We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
Have a nice day!