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Huawei B525s router dropping signal on 4G on Mobily network

Latest reply: Jun 28, 2018 05:57:04 3618 1 0 0 0

Hi there, everyone!


This post enquires about the issue of a Huawei B525s router dropping signal on 4G on Mobily network. Please see more details below.


Huawei B525s

Source: http://www.e-winkyzg.com/sale-10791957-huawei-b525s-65a-4g-lte-cat6-wireless-router-up-to-300-mbps-download-speed-with-sim-card-slot.html 


ISSUE DESCRIPTION


I'm in Saudi Arabia and currently using a Mobily SIM card for the 4G network. Yesterday I bought a Huawei B525s router, installed the external antenna which came built-in. I have two questions:


1. It's showing two types of WiFi with the following names:


  • HUAWEI-B525-F92D;

  • HUAWEI-B525-5G-F92D.


I would like to ask why it's showing two types of WiFi?


2. It keeps dropping the 4G signal, while this area is good in terms of 4G coverage. It shows 3 lines of signal on 4G, but it doesn't browse at all. Very annoying.


POSSIBLE SOLUTION 


I have to select now 3G only. It's working on 3G, while receiving full signal. Could anyone please help me solve this issue of a Huawei B525s router dropping signal on 4G on Mobily network? Perhaps it needs some further configuring?

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andsta
Created Jun 28, 2018 05:57:04

Dear,
This is huawei enterprise support community, so we cannot help you. sorry!
For mobile & home device issue, pls refer to:
Support: http://consumer.huawei.com/en/
You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about Huawei Consumer products.
Thanks for your understanding.
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