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Huawei B315 - 936 Router

Huawei B315 - 936 Router

Created: Jun 7, 2020 18:06:45Latest reply: Jun 17, 2020 01:16:29 1228 6 0 0 0
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Hello everyone!


I can't access the internet on my B315-936.

Even though connection works perfectly!!


Can someone help me?

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wissal
MVE Created Jun 7, 2020 19:19:15

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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user_4237671
user_4237671 Created Dec 24, 2021 13:23:24 (0) (0)
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gabo.lr
gabo.lr Created Jun 7, 2020 18:42:17

Hello @user_3853249

Welcome to the Community, and thanks for reaching out to us.
Unfortunately, your device belongs to the Huawei consumer group. For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Thanks for your understanding and best of luck!
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user_4237671
user_4237671 Created Dec 24, 2021 13:23:36 (0) (0)
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3#
wissal
wissal MVE Created Jun 7, 2020 19:19:15

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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  • x
  • convention：

user_4237671
user_4237671 Created Dec 24, 2021 13:23:24 (0) (0)
oh  
(0) (0)
4#
liqiang185
liqiang185 Admin Created Jun 10, 2020 02:24:36

Dear friend!
Has your problem been solved? In order to help you better, can you tell us the progress?
Thank you!
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liqiang185
liqiang185 Admin Created Jun 17, 2020 01:16:29

Dear friend!
Since you haven't feedback your problem handling progress for a long time, we temporarily believe that your problem has been solved.
If you have further questions in the future, please continue to get help at the following link:
https://consumer.huawei.com/en/community/list/?forumId=10014 or https://consumer.huawei.com/en/support/hotline.
Thanks！
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