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Huawei AX3 Pro and HUAWEI AI Life problem

Created: Dec 9, 2020 10:29:29Latest reply: Mar 22, 2022 02:33:32 1421 6 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hello, friend!


I bought an AX3 router, the AI Life application detected the device without any problems and I could manage it from my smartphone.


I changed the router to AX3 PRO - the application on 3 smartphones cannot find the router. Manually I also fail to add it.


AX3 is from the EU distribution, AX3 PRO is from China.


Product Name Huawei AX3 Pro Router

serial number L5KEQ20624112289

Software version 10.0.5.46

EMUI router version 10.0.5.1


Thank you!



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Chenxintao
Admin Created Dec 10, 2020 01:14:44

Hi, friend!


The AX3 Pro China version is sold only in China.


App management processes in China and outside China are different,


Therefore, Huawei AX3 Pro in China does not support use the AI Life app.


Thanks!

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alientm_pl
alientm_pl Created Dec 11, 2020 09:47:58 (0) (0)
Is there any other application that I can manage AX3 PRO (Chinese version) from a smartphone?  
Chenxintao
Chenxintao Reply alientm_pl  Created Dec 11, 2020 09:58:35 (0) (0)
Hi,
The AX3 PRO (Chinese version) cannot be used outside China. The AX3 PRO (Chinese version) varies according to regions. Huawei ID is required for version management in China, but it is not available outside China.
So we're sorry that there is no software available to manage AX3 PRO (Chinese version) overseas.  
All Answers
DDSN
DDSN Admin Created Dec 9, 2020 10:30:23

Hi alientm_pl,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also a service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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alientm_pl
alientm_pl Created Dec 11, 2020 09:48:48 (0) (0)
Thanks for the info  

Hi, friend!


The AX3 Pro China version is sold only in China.


App management processes in China and outside China are different,


Therefore, Huawei AX3 Pro in China does not support use the AI Life app.


Thanks!

View more
  • x
  • convention:

alientm_pl
alientm_pl Created Dec 11, 2020 09:47:58 (0) (0)
Is there any other application that I can manage AX3 PRO (Chinese version) from a smartphone?  
Chenxintao
Chenxintao Reply alientm_pl  Created Dec 11, 2020 09:58:35 (0) (0)
Hi,
The AX3 PRO (Chinese version) cannot be used outside China. The AX3 PRO (Chinese version) varies according to regions. Huawei ID is required for version management in China, but it is not available outside China.
So we're sorry that there is no software available to manage AX3 PRO (Chinese version) overseas.  

Hi, dear!

For more information about Huawei AX3 pro, click:

Huawei AX3 PRO FAQs

Thanks!

View more
  • x
  • convention:

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