【Problem Description】: The router as Media Gateway to convert from SIP to analog line. its working but call waiting is not, and customer tried previse setup and added the service-active cw enable but it didn’t work as well.
【Problem Analysis】: let customer feedback debugging information and device configuration .
1. Please take a photo with your Phone .
2. Please make a detail operation about call waiting .
3. Collect debugging information .
[Huawei] diagnose
[Huawei-diagnose] debugging voice msgtrace
[Huawei-diagnose] quit
[Huawei] quit
<Huawei>terminal debugging
<Huawei> terminal monitor
=====Make a test, wait for about 3 minutes in order log outputs complete=====
#close log trace
<Huawei> undo terminal debugging
<Huawei>undo terminal monitor
<Huawei>sys
[Huawei] diagnose
[Huawei-diagnose] undo debugging voice all
【Root Cause】:Customer missed configuration on the voice view , Please configure service-right cw enable and service-active cw under pbxuser view , we made a test in the lab , remove that two commands will get the same result with customer provide logs .
【Solution Description】:According to use habit , we suggest to configure below recommend command .
[Huawei-voice] pbx number-parameter 159 1
