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Huawei 4G Router 3 Pro B5...

Huawei 4G Router 3 Pro B535

Created: Feb 10, 2020 16:20:35Latest reply: Aug 3, 2020 23:02:05 2382 2 0 0 0
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I have a Huawei 4G Router 3 Pro B535 connected to three.co.uk and am having endless problem with it. Some devices seem fine all-day, but then randomly other devices will have no internet connection. Speedtest on connected devices show no issue with connection nor speed. What's that all about? I'm having to reboot / power-cycle the router at least once a day. Most devices are Apple. Changing some devices to ethernet cable is inconclusive at the moment. Problem devices are WIFI just now. Wait a few days to see in wired devices that did have issues are good now. I'm thinking its more the WIFI area than the 4G LTE area of the device. I'm just about ready to spend gbp100+ on a replacement router, but I'd rather not if I don't have to. And it might no tsolve the issue. It might yet be 3 related. Greatly appreciate any help or your experience. If provinding an alternate device tell me make and model number please!


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gabo.lr
Created Feb 10, 2020 16:24:59

Hello, @ventus2

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
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gabo.lr
gabo.lr Created Feb 10, 2020 16:24:59

Hello, @ventus2

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
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kichan
kichan Created Aug 3, 2020 23:02:05

#BuscaComunidadEnterprise

#BuscaComunidadEnterprise



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