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How to Troubleshoot the Problem of Failed to Enable WiFi of ONT

Latest reply: Sep 27, 2021 09:30:46 1893 2 1 0 0

Hello, everyone!


Today, I'd like to share a case with you.


[Possible reasons] 

1. ONT WiFi hardware is abnormal.
2. WiFi calibration data loss or is incorrect.
3. The MAC address of WLAN,WAN,LAN is invalid.
4. Configuration file is error or conflict.

 

[Troubleshooting steps] 

1. Check whether the WiFi hardware is abnormal through the command of ONT hardware self-check.
WAP>get testself
Test results are showing below,Wlan:OK means the hardware is fine. 

2. Check whether WiFi calibration data is incorrect.
WAP(Dopra Linux) # md 0x20fe0000
If data is filled with F, it indicates that the WiFi is not calibrated.And we can see the result below,calibration data is correct.


imgDownload?uuid=cf5e264b0e1c4434abf9520

3. Check WLAN MAC which cannot be all F.
WAP>display wlanmac
We can see that WLAN MAC is normal.
4. For the ONT of V100R002C06 , we must ensure that LAN MAC<WAN MAC<WLAN MAC.
WAP>display lanmac
WAP>display wanmac
5.Query result is as below,LAN,WAN,WLAN three MAC meet the above requirements. 


imgDownload?uuid=c36a5e50e27947069173409 


6. Collect ONT configuration files, log,lastword.
WAP(Dopra Linux) # dmesg
For V100R003 or later version, use the following commands:
WAP(Dopra Linux) # dlog
WAP(Dopra Linux) # dlw

For V100R003 earlier versions, use the following commands:
WAP(Dopra Linux) # wap.ssp.dlog $(pidof ssmp)
7. Checking the lastwords and configuration files , we find  that there are two WLAN instances, both of which instance IP are 1, so it will lead ONT faile to not configure WiFi, that is why WiFi could not be enabled. 


imgDownload?uuid=d32b15a0b6cf49e09bc17ef 

[Solution] 

Restore ONT to factory configuration then the issue is solved.

From group: Transport&Access Network


Thanks.

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