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How to solve the alarm 0xF00CF0069

Created: May 29, 2020 02:12:30Latest reply: Jul 11, 2020 22:36:49 365 3 1 0 0
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Hello, experts!

Our OceanStor 5600 V5 storage have a alarm: 0xF00CF0069 Controller Is Offline.

We check the Huawei documents and find the following information:

Possible Causes

The controller hardware is faulty.

Procedure

1. Collect related information and contact technical support engineers to replace the controller.

What information do I need to collect and how do I determine the controller is faulty?

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olive.zhao
Admin Created May 29, 2020 02:20:58

Hello, dear!

Have a nice day!

You can collect storage logs to determine the controller status.

How to collect storage.

You can connect the storage log on DeviceManager, or CLI, or using SmartKit.

collect log

https://support.huawei.com/hedex/hdx.do?docid=EDOC1100006209&id=EN-US_TOPIC_0231151262&lang=en


How to determine the controller status.

Search for the keyword controller in the system configuration file DataCollect\System_log\Config\Config.txt. The controller status is fault.

controller

https://forum.huawei.com/enterprise/en/oceanstor-5300-v5-controller-is-faulty/thread/625287-100439

Hope can help you!


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olive.zhao
olive.zhao Admin Created May 29, 2020 02:20:58

Hello, dear!

Have a nice day!

You can collect storage logs to determine the controller status.

How to collect storage.

You can connect the storage log on DeviceManager, or CLI, or using SmartKit.

collect log

https://support.huawei.com/hedex/hdx.do?docid=EDOC1100006209&id=EN-US_TOPIC_0231151262&lang=en


How to determine the controller status.

Search for the keyword controller in the system configuration file DataCollect\System_log\Config\Config.txt. The controller status is fault.

controller

https://forum.huawei.com/enterprise/en/oceanstor-5300-v5-controller-is-faulty/thread/625287-100439

Hope can help you!


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Peterhof
Peterhof Author Created May 29, 2020 07:06:38

Did the DeviceManager show the offline controller with some mark? I think that DeviceManager is clever enough to determine which controller is offline and show it.
Other way is inspecting the IP address of the controllers. Or login to the DeviceManager with IP addresses of the several controllers.
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gisellecar
gisellecar Created Jul 11, 2020 22:36:49

excellent
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