How to Resolve Product Problems ?

Latest reply: Oct 29, 2018 20:05:27 2952 4 1 0

Method 1: Fault Management Manuals

1 Search for a product model. 
Search in the search bar, Favorite, Recent Views, or Product Category area at

2 Click the Documentation tab. Select Fault Management from Category. 
Alarm help and troubleshooting guides of the product will be displayed. 


Method 2: Knowledge Base

1 Search for a product model. 
Search in the search bar, Favorite, Recent Views, or Product Category area at

2 Click the Knowledge Base tab. 
Troubleshooting cases shared by engineers will be displayed. 


Method 3: LiveChat 
LiveChat: network you with experts for further discussion


Method 4: Support Community 
A great place to brainstorm new ideas (e.g. trend forecast, technical discussion, learning materials) with innovative minds. 
Support Community is available in Services area at

Method 5: Tools 
Tools area is available at Clicking More at the bottom of Toolsarea will display upgrade, monitoring, migration, simulation, and other product-specific tools.


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Admin Created Feb 20, 2017 06:20:47 Helpful(0) Helpful(0)

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Come on!
MVE Created May 20, 2018 06:29:48 Helpful(0) Helpful(0)

useful document, thanks
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Created Sep 28, 2018 08:34:06 Helpful(0) Helpful(0)

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MVE Created Oct 29, 2018 20:05:27 Helpful(0) Helpful(0)

very good,
last week i needed a tool to upgrade BSC.
i get it from local office
and it's not available through the website.
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