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How to Resolve Product P...

How to Resolve Product Problems ?

Created: Feb 20, 2017 03:28:17Latest reply: Oct 29, 2018 20:05:27 2953 4 1 0

display all floors ^#1

Method 1: Fault Management Manuals

1 Search for a product model.
Search in the search bar, Favorite, Recent Views, or Product Category area athttp://support.huawei.com/enterprise/.

2 Click the Documentation tab. Select Fault Management from Category.
Alarm help and troubleshooting guides of the product will be displayed.

Method 2: Knowledge Base

1 Search for a product model.
Search in the search bar, Favorite, Recent Views, or Product Category area athttp://support.huawei.com/enterprise/.

2 Click the Knowledge Base tab.
Troubleshooting cases shared by engineers will be displayed.

Method 3: LiveChat
LiveChat: network you with experts for further discussion

Method 4: Support Community
A great place to brainstorm new ideas (e.g. trend forecast, technical discussion, learning materials) with innovative minds.
Support Community is available in Services area at http://support.huawei.com/enterprise/.

Method 5: Tools
Tools area is available at http://support.huawei.com/enterprise. Clicking More at the bottom of Toolsarea will display upgrade, monitoring, migration, simulation, and other product-specific tools.

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Helpful (1) Favorite(0) Report

gululu Admin Created Feb 20, 2017 06:20:47

good！

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Come on！

wissal

MVE Created May 20, 2018 06:29:48

useful document, thanks

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I%20would%20like%20to%20share%20with%20you%20my%20experience%2C%20I'm%20telecommunications%20engineer%2C%20currently%20senior%20project%20manager%20at%20an%20operator%2C%20partner%20of%20Huawei%2C%20in%20the%20radio%20access%20network%20department%2C%20for%2020%20years%20I%20managed%20several%20types%20of%20projects%2C%20for%20the%20different%20nodes%20of%20the%20network.%3Cbr%2F%3EAt%20the%20same%20time%2C%20I%20give%20courses%20in%20universities%20as%20a%20temporary%2C%20to%20bring%20the%20operational%20side%20of%20telecommunication%20technologies%20to%20students%2C%20for%20network%20supervision%20systems%2C%20mobile%20radio%20networks%20and%20access%20networks%20etc.

faysalji

Created Sep 28, 2018 08:34:06

Thanks

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Mysterious.color

MVE Created Oct 29, 2018 20:05:27

very good,
last week i needed a tool to upgrade BSC.
i get it from local office
and it's not available through the website.

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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking

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