How to Obtain AR Documentation?

Latest reply: Jan 26, 2015 05:38:46 1700 1 0 0

1.    How to Obtain Pre-sales Documentation?

Visit, select Marketing Collateral Download in Partners, and select Routers in Products. Search the required document by type.

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Common pre-sales documentation:

Branding: Datasheets, posters, and case study

Customer Communication: main slides, competition ***ysis materials, sales guidelines

Bidding: feature list, specifications list, technical proposal

Quotation: quotation operation guide

Training: pre-sales training materials

2.    How to Obtain After-sales Documentation?

Ø  Method 1: By Scenario

Visit and choose Product Support > Enterprise Networking > Router. Select a document by scenario.

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What's new: covers document, tool, and multimedia updates, new products, product change notices, and product lifecycle notices.

Document/Case: provides recommended documentation and hot cases and displays documents by scenario.

Tools: provides VISIO icons, Hedex Lite, eNSP simulation tool, PMI tool, and command/alarm query tool.

Multimedia: covers videos of hot products and technologies, providing lively visualized experience.

Enablement training: provides training materials including the technology implementations and O&M and online class.

Ø  Method 2: By Product and Version

Visit and choose Product Support > Enterprise Networking > Router. Select a product and click Document, and search the required documents by product version and document type.

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Common after-sales documentation:

Product documentation: product documentation hedex package

Learn about products: Hardware Description, Product Description, and version documentation

Installation & Upgrade: Quick Start Guide, Hardware Installation and Maintenance Guide, License Usage Guide, Upgrade Guide

Configuration and commissioning: Configuration Guide, Typical Configuration Examples

Operation &Maintenance: Maintenance Guide

Reference guides: Command Reference, Log Reference, Alarm Reference, MIB Reference, FAQ

3.    How to Upgrade the Rights?

You must have rights to view the documents marked with lock icons.   

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Ø  Register a Common Account

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Ø  Apply for Rights of a Partner Administrator or Engineer Account

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Ø  Apply Rights of a Product User or Maintenance Service User

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Ø  Apply for E-Learning Access Rights (Method 1)

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Ø  Apply for E-Learning Access Rights (Method 2)

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Created Jan 26, 2015 05:38:46 Helpful(0) Helpful(0)

Thank you.
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