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How to notify the corresponding personnel of missed calls

Created: Oct 24, 2019 03:00:05Latest reply: Oct 24, 2019 03:01:54 473 1 0 0 0
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If the on-duty person does not answer the call within a specified period, the on-duty personnel can be notified in time. What can I do to meet my requirements under the U1900 gateway?

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rongjie
Admin Created Oct 24, 2019 03:01:54

Hi, bros.

You can enable the call forwarding no reply (CFNR) service for numbers on the U1900 gateway. When the call is not answered, the system automatically transfers the call to the on-duty personnel. The detailed operations are as follows:

1.   Use an administrator account to log in to the web management system of a U1900 series unified gateway.

2.   On the User > SIP User or User > POTS User page, select the user number to be assigned the service permission and click Service Configuration.

3.   Under Complex service, click Configure next to Forwarding service.

4.   In Forwarding on no reply, set Priority to Number and Forwarding number to the mobile number of the shift user, as shown in the following figure.

110045iegsls8xgnn4s44a.png


View more
  • x
  • convention:

All Answers

Hi, bros.

You can enable the call forwarding no reply (CFNR) service for numbers on the U1900 gateway. When the call is not answered, the system automatically transfers the call to the on-duty personnel. The detailed operations are as follows:

1.   Use an administrator account to log in to the web management system of a U1900 series unified gateway.

2.   On the User > SIP User or User > POTS User page, select the user number to be assigned the service permission and click Service Configuration.

3.   Under Complex service, click Configure next to Forwarding service.

4.   In Forwarding on no reply, set Priority to Number and Forwarding number to the mobile number of the shift user, as shown in the following figure.

110045iegsls8xgnn4s44a.png


View more
  • x
  • convention:

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