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How to handle the issue if the upgrade progress of an OLT is consistently 99%?

Created: Dec 13, 2019 14:29:26Latest reply: Dec 13, 2019 14:51:34 446 4 0 0 0
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How to handle the issue if the upgrade progress of an OLT is consistently 99%?  

Featured Answers
wissal
MVE Created Dec 13, 2019 14:31:41

Hello,


During the upgrade, run the display progress load command to query the package file loading progress. The progress stays at 99% for a period of time. Please wait patiently.


Thanks

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Jul_ang
Jul_ang Created Dec 16, 2019 19:00:34 (0) (0)
Thanks for your answer  

Recommended answer

liqiang185
Admin Created Dec 13, 2019 14:51:34

Dear Jul_ang!


Please use the method provided by wissal to observe.

If there's no change in two hours,

Check whether the hardware matches the software.

Check whether the software package of the new version is complete.


If the problem still cannot be solved, please contact the TAC engineer to apply for the establishment of a ticket, and the engineer will handle it for you in real-time


You can find the contact phone number at the following link:

https://e.huawei.com/en/service-hotline-query


Good luck!


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  • x
  • convention:

Jul_ang
Jul_ang Created Dec 16, 2019 19:00:47 (0) (0)
Thanks for your answer  
All Answers

Hello,


During the upgrade, run the display progress load command to query the package file loading progress. The progress stays at 99% for a period of time. Please wait patiently.


Thanks

View more
  • x
  • convention:

Jul_ang
Jul_ang Created Dec 16, 2019 19:00:34 (0) (0)
Thanks for your answer  

Dear Jul_ang!


Please use the method provided by wissal to observe.

If there's no change in two hours,

Check whether the hardware matches the software.

Check whether the software package of the new version is complete.


If the problem still cannot be solved, please contact the TAC engineer to apply for the establishment of a ticket, and the engineer will handle it for you in real-time


You can find the contact phone number at the following link:

https://e.huawei.com/en/service-hotline-query


Good luck!


View more
  • x
  • convention:

Jul_ang
Jul_ang Created Dec 16, 2019 19:00:47 (0) (0)
Thanks for your answer  

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