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How to delete an account on espace 8950?

Created: Mar 24, 2019 13:40:36Latest reply: Mar 27, 2019 10:34:04 558 8 2 0 0
  Rewarded HiCoins: 0 (problem resolved)

I cannot delete the account on eSpace 8950, version v200r003c30SPC500. I tried updating it, but the issue still exists.


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Where do I go to delete the account? There should be an option for deleting it.


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Alecksy
Created Mar 25, 2019 17:37:19

Hello Nasr,

Can you please let us know which environment the customer is using the IP phone and how the device is taking the information from: eSight, DHCP Option 246, etc.?

Can you also check the network environment configured on the IP phone from the Advanced > Server page?

I look forward to your prompt reply on this matter.
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Nasr
Nasr Created Mar 26, 2019 11:39:30 (0) (0)
the 3 accounts are unregistered we only want to delete them. without factory reset option !  
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where to delete an account it should be there an option for delete :

 

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Hello Nasr,

Can you please let us know which environment the customer is using the IP phone and how the device is taking the information from: eSight, DHCP Option 246, etc.?

Can you also check the network environment configured on the IP phone from the Advanced > Server page?

I look forward to your prompt reply on this matter.
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Nasr
Nasr Created Mar 26, 2019 11:39:30 (0) (0)
the 3 accounts are unregistered we only want to delete them. without factory reset option !  
Nasr
Nasr HCIE Created Mar 26, 2019 11:15:31

Posted by Alecksy at 2019-03-25 11:37Hello Nasr,Can you please let us know which environment the customer is using the IP phone and how t ...

he is using the IP  phone connected to the CPE
i  will  attach the network topology


131457ptttu97lotkepqhk.png
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Hello Nasr,

Can you please provide the picture from IP phone configuration from Advanced > Server and also did you try adding another test user and still the user cannot be deleted ?

test user


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Nasr
Nasr Created Mar 27, 2019 10:44:07 (0) (0)
no when i try to add user i can delete but the previous cannot be delete  
Thanks for useful answers
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Nasr
Nasr Created Mar 27, 2019 12:35:14 (0) (0)
your welcome  

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