This post explains how to block the receiving calls from specific number in the Contact Center. Please see the solution below.
【Problem description】
The customer wants to block one of the incoming numbers.
【Problem analysis】
Use the command on LMT to block this number.
【Root cause】
N/A just a configuration request.
【Solution description】
Execute the command using the below format. The parameter needs to be modified by the customer themselves:
MOD CNACLD: LP=0, PFX=K'2001, CSTP=ADD, EA=YES, CLRAF=YES;
ADD CNACLR: CSC=X, CID=K'02135064321, PFX=K'2001, FUNC=REJ;
[Note]
Every parameter can be different from one design to another, so these parameters are just an example. You can apply your parameters on your live network.
[For example]
Number rejected: 02135064321
Incoming prefix: 2001.
