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How long would data stay in the cloud if I stop using my phone?

Created: Jul 8, 2022 08:16:21Latest reply: Jul 8, 2022 08:17:36 130 1 0 0 0
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I'm upgrading to a different phone (not huawei) and wanted to copy all my 700+ notes to my laptop before I reset the older phone... But I can't find them on the internal storage, I tried downloading them from the cloud via the website but the files don't seem readable, or searchable...

So my question is, will these notes at least stay on the cloud for some period of time if I factory reset the phone and stop using it? Or is there any other easy way to backup my notes?

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olive.zhao
Admin Created Jul 8, 2022 08:17:36

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

Have a nice day!


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olive.zhao
olive.zhao Admin Created Jul 8, 2022 08:17:36

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

Have a nice day!


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