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Good day to you!
The topic describes how to deal with the problem that Cse internal server error.
Symptom
The possible symptoms are as follows. For details, see the "Identification Method" section.
When a user enters the user name and password to log in to the system, the error message "Cse Internal Server Error" is displayed.
Enter the user name and password to log in to the system. An error message is displayed on the login page, indicating that an internal system error occurs. Contact the administrator.
The home page of the portal can be accessed. When a user switches to some pages, an error message is displayed, indicating that an internal system error occurs. Contact the administrator. or some pages cannot load data.
Cause
The MaxMetaspaceSize parameter for starting the GaussDB service of the CSP is set improperly. As a result, the active/standby status is abnormal, and other services fail to connect to the GaussDB database. As a result, data cannot be loaded to the server node.
Impact on Services
The Portal page is abnormal. If the service of product C is restarted during the restart, the service may fail to be started, but the inertia running of product C is not affected.
Identification Method
Log in to the CSP management node as user cspexpert and switch to user root. If the CSP is deployed in a single-node system, log in to the first two of the three management nodes.
Run the following command to check whether the GaussDB logs contain OOM logs:
zgrep OutOfM /opt/csp/container/log/0/GaussDB/GaussDB*
If any node is faulty, the problem is not caused by this problem.
Emergency Operations
Log in to the node where OOM logs are generated.
Run the following command to restart the cspgauss container on the node. Do not restart the cspgauss container of the product.
docker restart `docker ps |grep cspgauss | awk -F ''''{print $1}'`
Wait for about 5 minutes after the CSP GaussDB is restarted and check whether the fault reported by the portal is rectified. If the fault persists, contact Huawei engineers to locate the fault.
Hope it can help you!
