How do I reset an IP phone to factory defaults

Created: Jul 18, 2018 09:37:51Latest reply: Mar 25, 2021 01:39:23 1371 4 0 0 0

Q: How do I reset an IP phone to factory defaults?

A: You can reset an IP phone to factory defaults on the phone LCD screen or web page. For details, click More.

l Resetting an IP phone will also clear the phone diagnostic information. Export the information before phone reset if you need the information.

l Resetting an IP phone to factory defaults will restore parameters to default values and delete all contacts, the call history, and custom wallpapers that have been imported. Exercise caution when performing the reset operation.

How to Reset the eSpace 7910/7950 IP Phone to Factory Defaults

If You Want to...	Then...
Reset the IP phone to factory defaults on the phone LCD screen	1. Choose Advanced > Factory Reset on the LCD as an administrator. 2. Press the Restore softkey. Alternatively, press and hold the home button for 10s and choose to restore factory settings as prompted. NOTE Pressing and holding the home button for 10s does not take effect when the phone is locked, being upgraded, or on a call.
Reset the IP phone to factory defaults on the phone web page	1. Access the eSpace 7910/eSpace 7950 web page as the administrator. 2. Choose Advanced > Factory Reset. The Factory Reset page is displayed. 3. Click Factory Reset. NOTE If the IP phone has loaded the customized configuration file, the values of all parameters are restored to those in the customized configuration file after the IP phone is restored to factory settings.

If You Want to...

Then...

Reset the IP phone to factory defaults on the phone LCD screen

1. Choose Advanced > Factory Reset on the LCD as an administrator.

2. Press the Restore softkey.

Alternatively, press and hold the home button for 10s and choose to restore factory settings as prompted.

NOTE

Pressing and holding the home button for 10s does not take effect when the phone is locked, being upgraded, or on a call.

Reset the IP phone to factory defaults on the phone web page

1. Access the eSpace 7910/eSpace 7950 web page as the administrator.

2. Choose Advanced > Factory Reset.

The Factory Reset page is displayed.

3. Click Factory Reset.

NOTE

If the IP phone has loaded the customized configuration file, the values of all parameters are restored to those in the customized configuration file after the IP phone is restored to factory settings.

How to Reset the eSpace 8950 IP Phone to Factory Defaults

If You Want to...	Then...
Reset the IP phone to factory defaults on the phone LCD screen	1. Tap , choose APPLICATIONS > Settings. 2. In the PERSONAL area, enter the administrator password. 3. Tap Backup & reset. On the backup and reset settings screen, you can back up the data on your IP phone and reset its settings to factory defaults. Tap Factory data reset > Reset phone > Erase everything. NOTE l If you have set a screen lock password, you need to enter the password after tapping Reset phone. l Resetting the phone will remove all personal information from your IP phone. l If you tap and hold for 15s or longer, the IP phone will reset to factory defaults. l This function involves personal data. When using this function, comply with local laws and regulations, and take sufficient measures to protect personal data.
Reset the IP phone to factory defaults on the phone web page	1. Access the phone web page as an administrator. 2. Choose Advanced > Restore Factory Defaults. 3. Click Factory Reset. NOTE l Resetting the phone will also clear the phone diagnostic information. Export the information before phone reset if you need the information. l Resetting the IP phone to factory defaults will restore parameters to default values and delete all contacts, the call history, and custom wallpapers that have been imported. Exercise caution when performing the reset operation. l If the IP phone has loaded the customized configuration file, the values of all parameters are restored to those in the customized configuration file after the IP phone is restored to factory settings.

If You Want to...

Then...

Reset the IP phone to factory defaults on the phone LCD screen

1. Tap , choose APPLICATIONS > Settings.

2. In the PERSONAL area, enter the administrator password.

3. Tap Backup & reset.

On the backup and reset settings screen, you can back up the data on your IP phone and reset its settings to factory defaults.

Tap Factory data reset > Reset phone > Erase everything.

NOTE

l If you have set a screen lock password, you need to enter the password after tapping Reset phone.

l Resetting the phone will remove all personal information from your IP phone.

l If you tap and hold for 15s or longer, the IP phone will reset to factory defaults.

l This function involves personal data. When using this function, comply with local laws and regulations, and take sufficient measures to protect personal data.

Reset the IP phone to factory defaults on the phone web page

1. Access the phone web page as an administrator.

2. Choose Advanced > Restore Factory Defaults.

3. Click Factory Reset.

NOTE

l Resetting the phone will also clear the phone diagnostic information. Export the information before phone reset if you need the information.

l Resetting the IP phone to factory defaults will restore parameters to default values and delete all contacts, the call history, and custom wallpapers that have been imported. Exercise caution when performing the reset operation.

l If the IP phone has loaded the customized configuration file, the values of all parameters are restored to those in the customized configuration file after the IP phone is restored to factory settings.