How do I get to speak to someone from Huawei about WLAN

Created: May 17, 2019 15:02:51Latest reply: May 21, 2019 06:20:21 144 6 0 0
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I have posted 3 times online to try and speak to someone from Huawei about a WLAN opportunity...over 72 hours now and no response.


Any suggestions of how I can make contact ?


Thanks.

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WheatGrass
Created May 21, 2019 06:20:21 Helpful(0) Helpful(0)

Hi there!

For United Kingdom, we provide support from 09:00 – 17:30 GMT+2 (Monday to Friday) in the following languages: 

English, German, Italian, Spanish and French. After working hours, we will provide support in English only.

Telephone:  0080033888888 / +40312261900

Email:  EUsupport@huawei.com
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Sergio93
Created May 17, 2019 15:07:58 Helpful(0) Helpful(0)

Hello,

Please help to contact our Livechat platform and discuss directly with Huawei engineers. They can guide you later to find the right contact, depending on your request. 

You can find here the Livechat button: http://support.huawei.com/iknow/

Hope it's useful :)
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Sergio93
Sergio93 Created May 17, 2019 15:07:58 Helpful(0) Helpful(0)

Hello,

Please help to contact our Livechat platform and discuss directly with Huawei engineers. They can guide you later to find the right contact, depending on your request. 

You can find here the Livechat button: http://support.huawei.com/iknow/

Hope it's useful :)
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BEST ANSWER! If you think I earn it!
If this post was useful to you, please click the Helpful button and flag my post as a "BEST ANSWER" so others can benefit. Thank you
chenhui
chenhui Admin Created May 18, 2019 08:57:51 Helpful(0) Helpful(0)

@MP01 hi, what's yours problem? are you looking for solutions of your problem ?
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chenhui
chenhui Admin Created May 18, 2019 15:20:50 Helpful(0) Helpful(0)

as @Sergio93 said, if you want to create a service request, you can contact the livechat platform, or if you have some simple questiones, you can post here, our engineers will help to solve it.
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MP01
MP01 Created May 20, 2019 08:10:36 Helpful(0) Helpful(0)

I want to speak to someone from Huawei about a number pre-sales questions (technical and commercial) for one of my customers.

BTW - Live chat takes me to a page that I cannot understand - it is not in English.

How do I get someone to contact me ? ...or is their a number I can call to contact them in the UK ?

I have tried 3 times via the Huawei website - contact me option. No one has contact me.
I have tried Twitter - no one has contacted me.

My last resort is this forum - I was hoping someone from Huawei would be interested in my business ! At the moment - iot seems like I should look for other vendors to fulfill my customers requirements.
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Sergio93
Sergio93 Created May 20, 2019 08:22:20 Helpful(0) Helpful(0)

Posted by MP01 at 2019-05-20 03:10 I want to speak to someone from Huawei about a number pre-sales questions (technical and commercial) ...
Hi,

Please help to send an email to eusupport@Huawei.com . They can raise a pre-sale ticket and you will be contacted by local contact.
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WheatGrass
WheatGrass Created May 21, 2019 06:20:21 Helpful(0) Helpful(0)

Hi there!

For United Kingdom, we provide support from 09:00 – 17:30 GMT+2 (Monday to Friday) in the following languages: 

English, German, Italian, Spanish and French. After working hours, we will provide support in English only.

Telephone:  0080033888888 / +40312261900

Email:  EUsupport@huawei.com
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  • convention:

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