The Huawei Enterprise Support Website provides dedicated software tools for Huawei device users. You can select the corresponding software for your device to check the device maintenance, read documents, and query commands.

All tools are classified into five categories, which correspond to the five domains: Enterprise Cloud Communications, Enterprise Common, Enterprise Data Center, Enterprise Wireless, and Enterprise Network. These domain-specific tools help you resolve device problems.

How do I use the online tools? Take the Command/Alarm Query Tool as an example.
Command/Alarm Query Tool is an online tool that allows you to quickly learn the alarms and commands as well as related details of various Huawei devices.
Step 1. Log in on the Huawei Enterprise Support Website with your personal account.

Step 2. After login, select Tools on the homepage.

Step 3.Click Command/Alarm Query Tool in the Popular Tools area.

Step 4. Alternatively, in the All Tools area, set Domain to Enterprises Common. Find the Command/Alarm Query Tool among the filtered results.

Step 5. Enter the data such as product model to view all the alarms and commands as well as the related technical support documents.



