Q: How do I delete a skill queue for specified agents?
A: You can delete a skill queue for specified agents on the agent management page of the CTI web configuration console as a VDN administrator.
Scenario
The service quality of an enterprise improves continuously, and fewer and fewer complaints are received. More and more agents who are responsible for processing the Complaint Service become idle.
Requirement: Adjust the skill of agents 220 to 225 so that they no longer process the Complaint Service.
Procedure
Step 1 Log in to the web configuration console as a VDN administrator (ID: 101).
Step 2 Choose Web Configuration Console > VDN1 Configuration > Agent. On the page that is displayed, click Process in Batches.
Step 3 Modify Skill for agents by deleting the unnecessary skill.
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