Q：How do I configure the IVR menu?
A：Use an administrator account to log in to the web management system of a U1900 series unified gateway to configure the IVR menu.
How do I configure the IVR menu?
Step 1 Use an administrator account to log in to the web management system of a U1900 series unified gateway.
1. Open Internet Explorer, enter the IP address of the unified gateway in the address box, and press Enter.
2. Enter the user name, configuration password, and click Log In.
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The default user name and configuration password are admin and Change_Me respectively.
Step 2 Choose System > VU Management > Customized automatic switchboard Configuration.
Step 3 Click Create. As shown in Figure 1-1, add a customized automatic switchboard.
Figure 1-1 Adding a customized automatic switchboard
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To configure time-segment-based switchboards, click + before the time segment to create multiple time-segment-based switchboards. Otherwise, select none for the first time segment.
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You can click - before a time segment to delete the time segment record.
Step 4 Click Create menu to create multi-level submenus.
For example, when a user dials the enterprise switchboard number, the system plays the greetings and then plays the menu voices.
l When the user dials 0, the system switches to the attendant service number 28887890.
l When the user dials 1, the system plays the configured voice file.
l When the user dials 8, the system switches to the voice mailbox.
l When the user dials 9, the system replays the menus at this level.
l When the user presses the pound key, the system returns to the upper-level menu.
Figure 1-2 shows how to set the submenus.
Figure 1-2 Creating multi-level submenus
Table 1-1 describes the menu items.
Table 1-1 Menu items
|
Menu Item |
Description |
|
Time segment |
Time segment used to specify the announcements and IVR menus to be played. The time segments are set on the Time index tab page. The default value is none, indicating all time segments. |
|
Welcome voice |
Number of the voice channel for the welcome announcement that is played when a call is made to the automatic switchboard in the specified time segment. |
|
Menu voice |
Voice menus to be played after the welcome announcement is played. For example, to query numbers, please dial 0. To query services, please dial 1. To switch to the manual service, please dial 9. Voice menus can be recorded separately from or together with the welcome announcement. If you have recorded voice menus together with the welcome announcement, set this parameter to none. |
|
Extension not support Extension support |
Extension support A user can directly dial the extension number of an intra-office user to reach this user after hearing the corresponding announcement. Extension not support A user can only dial a menu code to access a lower-level menu after hearing the corresponding announcement. |
|
Play count |
Times an announcement is replayed upon an incorrect user input. |
|
Description of submenu items |
0–9, *, #, T/O, Failure transferred When configuring submenu processes for an automatic switchboard, define the system response process when a user presses a single key (digits from 0 to 9, *, or #) and define the system response process upon situations such as a user operation timeout or a call transfer failure. For details about the description of submenu items, see Configuring Customized Automatic Switchboard Menus and Time Segment Policies. |
Step 5 Click OK.
Figure 1-3 shows the configuration result. The system automatically compiles and loads the new automatic switchboard script.
Figure 1-3 Configuration result
Step 6
In the upper right corner of the web page,
click 
to save the configuration.
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For details about the import method, see Configuring Customized Automatic Switchboard Menus and Time Segment Policies.
