Q: How do I configure the call mute announcement?
A: On the web configuration console, you can configure the call mute announcement for a skill queue in queue parameters.
Background
During a call between an agent and a customer, the call mute announcement is played to the customer when the agent mutes the call.
Procedure
When configuring the call mute announcement on the web configuration console, you are advised to set Voice Type to VP.
Step 1 Log in to the web configuration console as a VDN administrator.
Step 2 Choose Web Configuration Console > VDN 1 Configuration > Skill > Skill Queue.
Step 3 In the left-hand Call Skill Queue > Real-Time Call area on the Skill Queue page that is displayed, expand the Telephony Call node and choose a skill queue, for example, Skill: Agent Service, Service Type: Agent Service.
Step 4 Click Configure Queue Parameter and set Mute Prompt, as shown in Figure 4-1.
Figure 4-1 Configuring the call mute announcement
Ensure that the announcement file pointed by each SN is available. If an invalid SN is configured for an announcement, the announcement fails to be played.
Step 5 Click Submit.
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More Information
For more information, see section "Verifying the Announcements" in the IPCC V200R001C80 Product Documentation at:
http://support.huawei.com/hedex/hdx.do?docid=EDOC1000148382&id=cmsg_sptopic_prompt_00001
