Q：How do I configure hunt group?
A：Use an administrator account to log in to the web management system of a U1900 series unified gateway and Choose User > Group Service > Hunting Group to configure hunt group.
More：
What's hunt group?
In an enterprise, employees in the same field can be added to a hunt group, with a group access code configured. When a user dials the access code of a hunt group, the system allocates the call to group members based on preset ringing policies. When a member answers the call, the system stops ringing.
Creating a Hunt Group
Step 1 Use an administrator account to log in to the web management system of a U1900 series unified gateway.
Step 2 Create a hunt group.
1. Choose User > Group Service > Hunting Group.
2. Click Create. Set parameters, as shown in Figure 1-1.
Figure 1-1 Configuring the hunt group
Table 1-1 Key parameter description
|
Parameter |
Description |
|
Number |
Indicates the number of a hunt group, which uniquely identifies the hunt group. |
|
Sign in mode |
l Static Members of a hunt group sign in automatically and cannot sign out. l Dynamic Members of a hunt group can sign in to or out of the hunt group by pressing the corresponding programmable button on the IP phone. Alternatively, they can dial dynamic sign-in/sign-out prefix+Hunt group access code+# to sign in/out of the hunt group. NOTE The default dynamic sign-in prefix is *71*, and the default dynamic sign-out prefix is #71*. You can customize the prefixes. |
|
Busy policy |
Indicates the policy for processing a new incoming call when all members in a hunt group are busy. l Hang up: directly releases the call. Switch to switchboard dn: transfers the call to the automatic switchboard number. l Switch to night service dn: transfers the call to a specified night service number. l Queue: puts the call in the waiting queue. l Queue wait first and switch to switchboard dn: puts the call in the waiting queue and when the waiting time expires, transfers the call to the automatic switchboard number. l Switch to dn or ums: transfers the call to a specified number or voice mailbox. l Queue wait first and switch to dn or ums: puts the call in the waiting queue and when the waiting time expires, transfers the call to a specified number or voice mailbox. |
|
Offline policy |
ndicates the policy for processing a new incoming call when all members in a hunt group are offline or no member has signed in. l Hang up: directly releases the call. Switch to switchboard dn: transfers the call to the automatic switchboard number. l Switch to night service dn: transfers the call to a specified night service number. l Switch to dn or ums: transfers the call to a specified number or voice mailbox. |
|
All Quit policy |
|
|
No answer switch to dn or ums |
Indicates whether to forward an incoming call to another phone number or to the hunt group's voice mailbox when no member in the hunt group answers the call. If the voice mailbox service is not configured and you set this parameter to Yes, incoming calls can be forwarded only to another phone number. |
|
Waiting time upon busy |
Indicates the timeout duration for a call that waits in a queue because all members who have signed in to a hunt group are busy. |
|
Authentication |
Indicates whether authentication is required when a member of a hunt group manually signs in to or out of the hunt group. |
|
Authentication and VMS Password |
It's used to a member of a hunt group manually signs in to or out of the hunt group, and retrieve the voice message. |
|
Wait time |
Indicates the timeout duration for a call waiting in the queue of a hunt group. |
|
Ring type |
Indicates the ringing type for members in a hunt group. The options are as follows: l default: Only the phone with the highest priority rings. l Sequential: Phones ring sequentially by priority. l Simultaneous: All phones ring simultaneously. l Loop: Phones ring sequentially. If no member answers the call in the first round, another round of sequential ringing is triggered until the call is answered. |
|
Auto connect |
Indicates whether to automatically answer a call. When a user dials a hunt group access code: l If auto connect is enabled, the calling party (user on the carrier side or intra-office user) considers that the call is set up even if the calling party is waiting to be connected to the hunt group. The system starts timing the call and does not release the call. l If auto connect is disabled, the calling party considers that the call is waiting to be connected. The call will be released if the call is not answered within the timeout duration specified on the calling party side. |
|
Queue Tone Type |
Indicates whether to enable the customized waiting tone. l Default: Play the default tone. l SelfDefineTone: Play the customized tone. NOTE U1911, U1960, and U1981 series V200R003C50SPC500 and later versions support this function. |
|
Queue Toneid |
Channel for playing the waiting tone when all members in the hunt group are busy. Value range: l U1911/U1960: 47~380. l U1981: 47~648. NOTE l U1911, U1960, and U1981 series V200R003C50SPC500 and later versions support this function. l The format of a customized voice file must meet specific requirements. Otherwise, the file cannot be loaded or played properly. |
3. Click OK.
Step 3 Add a hunt group member.
1.
Click 
on the right of the
newly created hunt group.
2. Click Create, add a member number, and set the priority for the member.
Figure 1-2 shows the configuration page.
Figure 1-2 Adding a hunt group member
A smaller value indicates a higher priority. If the priority is not configured for a member, the member does not possess a priority. The phone of a member with a higher priority rings preferentially.
3. Click the icon shown in Figure 1-2, select a time segment for the member, and set the priority for the time segment. Figure 1-3shows the configuration page.
Figure 1-3 Configuring the time segment
− The member can receive calls to the hunt group only within the configured time segment. If the time segment is not configured, the member can receive calls to the hunt group in all time segments.
− To configure the time segment, choose User > Global Service > Huntgroup Timerange.
− The time segment priority is higher than the global priority. In a time segment, users with a higher time segment priority can answer calls preferentially. If the time segment priority is not configured for a user in a time segment, the user's priority is the global priority configured in Figure 1-2.
4. Click OK.
You can also configure hunt group members in the following way:
1. On the User > SIP User page, select the user number for which you want to configure the service and click Service Configuration.
2. Under Complex service, click Configure next to Hunt group.
3. Add the user to the hunt group.
Step 4 Configure the hunt group access code.
1. Choose Truck > Called Prefix Configuration. Click Create. Set parameters, as shown in Figure 1-4.
Figure 1-4 Configuring the hunt group access code
2. Click OK.
Step 5 (Optional) Configure the dynamic sign-in and sign-out prefixes.
The default dynamic sign-in prefix is *71*. The default sign-out prefix is #71*. To customize the sign-in and sign-out prefixes, see Figure 1-4. Where:
l Select Service type to Supplementary service.
l Set Call property to Sign in to Hunt Group or Sign out to Hunt Group separately.
Step 6
In the upper right corner of the web page,
click 
to save the configuration.
----End
For more information, see section "Hunt group" in the eSpace U1900 Product Documentation at: http://support.huawei.com/hedex/hdx.do?docid=EDOC1000073292&lang=en&idPath=7881490|21781198|21781768|21781990|19949912
This post was last edited by UCC_Express at 2018-08-06 09:19.
