How Do I Collect Fault Information About UC Applications?

Q: How do I collect fault information about UC applications?

A: You can use the BMU or the eSight to collect UC applications logs which record fault information.

Q: Which method should I choose?

A: For the BMU, AppAgent, UMServer, eServer, and MAA, you are recommended to collect logs using the BMU. For the Meeting MS, only the eSight can be used to collect logs.

Collecting Fault Information Using the BMU

Step 1    Log in to the BMU as the admin user.

The URL of the BMU management portal is https://IP address of the BMU server:18443.

Step 2    Choose System > Logs.

Step 3    On the Collect Server Log tab page, click Add and create a log collection task, as shown in Figure 1-1.

Figure 1-1 Creating a log collection task

Step 4    (Optional) Enable log tracing if more details related to a specific user need to be collected for fault locating.

1.    On the Log Trace tab page, click Add.

2.    Select the desired user and server, as shown in Figure 1-2.

Figure 1-2 Enabling log tracing

Step 5    (Optional) Enable debug logs if debug logs need to be collected for fault locating. By default only info logs are collected.

Personal information and sensitive information involved in the logs are encrypted.

l Enabling debug logs affects the system performance. It is recommended that this function be enabled in off-peak hours.

l Even if you have enabled debug logs, the system automatically restores the log level to the default value (info) after 10 minutes.

1.    Click  corresponding to the created log collection task. Create a debug log task, as shown in Figure 1-3.

Figure 1-3 Creating a debug log task

2.    Click Refresh. When the status of the debug log task is displayed as Task succeeded, click Back, as shown in Figure 1-4.

Figure 1-4 Debug log task created successfully

Step 6    Replicate the issue for log collection and fault locating.

Step 7    On the Collect Server Log tab page, select the task and click Collect.

Step 8    Click Refresh. When the status of the log collection task is displayed as Task succeeded, download the collected logs to the local PC, as shown in Figure 1-5.

The time spent in collecting logs varies depending on factors such as the number of modules, scope of the log generation time, log level, and network conditions. Click Refresh in time to check the task status.

Figure 1-5 Downloading logs

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Collecting Fault Information Using the eSight

Step 1    Log in to the eSight as the adminuser.

The URL of the eSight portal is https://IP address of the active eSight server:31943.

Step 2    Choose Business > Unified Communications.

Step 3    Click the name of the server whose logs are to be collected.

Step 4    Click  next to the IP address of the device to collect logs.

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More Information

For more information, see Collecting Fault Information About UC Applications in the eSpace EC V300R001 Product Documentation.