How can I access my backup data of my lost Huawei y6 mobile phone

Hello, friend!

For consumer products, we can only do our best. As a result, the admin's answers may be different.

After confirmation, the backup data (such as photos and audio and video files) on the computer cannot be opened directly. You need to connect the computer to the phone (other mobile phones also support it) and then restore the data to the phone, as it can be opened after it is restored.

Thanks!

Dear user, 

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.