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Honor Band 5 doesn't sync

Honor Band 5 doesn't sync

Created: May 8, 2020 16:30:53Latest reply: May 9, 2020 00:22:54 351 1 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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I bought Honor Band 5 but it doesn't sync with the the Huawei Health app in iOS 13.4.1

Band's 5 firmware is 1.1.0.142


It only syncs, steps and distance but nothing else.


I've reset the band and the blutooth but nothing changed.


Is there something else I can do?

Any suggestions welcomed,

Thank you.

band 5

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Hey,girl
Created May 9, 2020 00:22:54

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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Hey,girl
Hey,girl Created May 9, 2020 00:22:54

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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  • x
  • convention：
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