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Honor Band 5 didn't record any sleep data

Created: Feb 20, 2020 10:25:31Latest reply: Feb 21, 2020 01:15:48 1367 1 0 0 0

I bought a Honor Band 5 two nights ago. The first night it recorded my sleep data correctly. The second night it didn't record it at all. At 8AM I woke to it buzzing, telling me I had been inactive for too long. The band itself shows 0h 0min showbox sleep for last night, so I don't think this is an issue with syncing. It did record my heart rate for the whole night, so it also wasn't worn improperly. usps tracking

Is this a known issue, or should I think about returning it for warranty speed test ?

My Huawei Health app is version 10.0.2.333, band has firmware 1.1.0.122.

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Somemeow Admin Created Feb 21, 2020 01:15:48

Dear user, your device belongs to the Huawei consumer group. For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check the Huawei support website for consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group. They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

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Honor Band 5 didn't record any sleep data

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Honor Band 5 didn't record any sleep data

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