Home Position Can Be Configured for a Device That Connects to the IVS Platform Using ONVIF but the Device May Fail to Return to the Home Position

Created: Jan 15, 2019 08:54:27 192 0 0 0 0

Home Position Can Be Configured for a Device That Connects to the IVS Platform Using ONVIF but the Device May Fail to Return to the Home Position

After a user successfully configures the home position for a device on the CU, the device may fail to return to the home position.

For example:

The device has three presets: a1, b1, and c1. Preset a1 is the home position, and the device is in preset b1.
The user sets preset C1 as the home position and waits for 30s. A message is displayed, indicating that the configuration is successful.
Generally, the device returns to the new home position c1 if no PTZ control operation is performed in a period of time. Sometimes, the device returns to preset a1.

Restart the device.
1. Log in to the IVS C/S client, and choose Devices > Local Domain.
2. Select the faulty camera from the device list and click Restart. Then go to the next step.
3. Check whether the fault is rectified.
  If the fault is rectified, no further action is required. If the fault persists, go to the next step.
Restart the DCG.
NOTICE:
If you restart the DCG, all devices connected to the NE to which the DCG belongs are disconnected for a short time and device recording tasks are interrupted. Exercise caution when performing this operation.
1. Log in to the OMU portal of the server.
2. Choose System Management > Business operation and management.
3. Select a server on the left and click Restart corresponding to DCG. Then go to the next step.
Check whether the fault is rectified.
If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers.