hiknow app problems

Huawei Enterprise Support Community

Created: Dec 20, 2019 13:05:55Latest reply: Dec 20, 2019 13:32:24 340 4 1 0 0

Hi!, I have downloaded the hiknow app but when it lasts about 20 min or less connected to it, the black screen is put on and the application that I should do is closed? Is there any apk that is more stable?

hiknow Hiknow app

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^2#

Cooker Created Dec 20, 2019 13:11:08

I'm sorry, I've never had such a problem.

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^3#

Done Admin Created Dec 20, 2019 13:32:24

Hi Ernesto57,
Could you tell me the brand and OS version information of your smart phone?

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Ernesto57 Created Jan 23, 2020 19:12:45 (0) (0)
hi!, mi smarth phone is xiaomi and the OS version is : Android 9 pkq180904.001

Done Reply Ernesto57 Created Jan 28, 2020 08:09:17 (0) (0)
Let me confirm that i have understood your issue, do you mean that the HiKnow App will be closed when your smart phone black screen or disconnect more than 20 minute?

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