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HiKnow and MySupport devi...

HiKnow and MySupport devices lists

Created: May 14, 2021 12:02:00Latest reply: May 17, 2021 02:17:44 284 3 0 0 0
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Hello!
Today I tried to check the list of the devices for wich I need to buy service contracts. But I didn't find some of them in the PC version of MySupport. Then I checked my HiKnow (with the same account) and the devices are there present. It means that MySupport and HiKnow have different lists of the devices of one user account. I think that this can happened because I add most of the devices with HiKnow scan function.

Please combine lists of the devices.

Thank you in advance!

MySupportDevices

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stephen.xu
Admin Created May 14, 2021 12:04:28

Hi, Peterhof

We have received your feedback, thank you very much.

We will feedback that to the support personnel and hope they can find the reason, and solve it.


If any update, we will tell you.

Thank you again.

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Peterhof
Peterhof Created May 14, 2021 15:22:55 (0) (0)
Thank you!  
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stephen.xu
stephen.xu Admin Created May 14, 2021 12:04:28

Hi, Peterhof

We have received your feedback, thank you very much.

We will feedback that to the support personnel and hope they can find the reason, and solve it.


If any update, we will tell you.

Thank you again.

View more
  • x
  • convention：

Peterhof
Peterhof Created May 14, 2021 15:22:55 (0) (0)
Thank you!  
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stephen.xu
stephen.xu Admin Created May 17, 2021 02:17:44

Posted by stephen.xu at 2021-05-14 12:04 Hi, PeterhofWe have received your feedback, thank you very much.We will feedback that to the support ...

Hello, I've been in touch with the responsible person,
Currently, the scanning function of the app displays only the device barcode information scanned by the user but is not registered with your account. Therefore, when you view my device on the PC, the device information on the PC displays only the device information which you can find Me -> My Products in the app.

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