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High latency when ping th...

High latency when ping the mobile phones

Created: Jun 29, 2019 01:59:27Latest reply: Apr 13, 2021 22:00:37 2897 6 0 0 0
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Hello everyone,

We have a problem that when the phone was connected to Wi-Fi, it is unstable with playing games.

When using the core switch PING mobile phone IP address, the number of PING is unstable, the value is as long as tens ms or more than 100 ms. but in the same case, the value of the core ping notebook is stable at 1 ms or below. How can I solve this situation?

It is stable on the notebook, only the phone will be unstable. We tried iPhone and Android have the same situation.

Please help me, thank you!

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chenhui
Admin Created Jun 29, 2019 01:59:59

@user_3445655 Hi,
Because the delay of the gateway pinging the notebook is small, but the delay of pinging the mobile phone is large, it can be explained that the problem is related to the terminal.
If you are willing, it is recommended that you try to reverse the ping gateway from the mobile phone to do a test. Look at the delay of the uplink ping packet. The ping delay is relatively better, and the impact of terminal sleep will be smaller.
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Unicef
Unicef Created Oct 11, 2021 01:04:40 (0) (0)
 
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chenhui
chenhui Admin Created Jun 29, 2019 01:59:59

@user_3445655 Hi,
Because the delay of the gateway pinging the notebook is small, but the delay of pinging the mobile phone is large, it can be explained that the problem is related to the terminal.
If you are willing, it is recommended that you try to reverse the ping gateway from the mobile phone to do a test. Look at the delay of the uplink ping packet. The ping delay is relatively better, and the impact of terminal sleep will be smaller.
View more
  • x
  • convention：

Unicef
Unicef Created Oct 11, 2021 01:04:40 (0) (0)
 
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user_3445655
user_3445655 Created Jun 29, 2019 02:00:22

Posted by chenhui at 2019-06-29 01:59 @user_3445655 Hi,Because the delay of the gateway pinging the notebook is small, but the delay of pi ...
I tried on the mobile phones, it seems the ping delay is normal, I’ll be appreciate if you could explain me why this happened.
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chenhui
chenhui Admin Created Jun 29, 2019 02:03:47

Posted by user_3445655 at 2019-06-29 02:00 I tried on the mobile phones, it seems the ping delay is normal, I’ll be appreciate if you could ...
Hi,
the power saving mode of the device will cut off the traffic flow path when there is no traffic, when the traffic needs to be transfered again, the path would be rebuilt, in which scenario the high latency occured.
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Raphael.lira
Raphael.lira Created Apr 13, 2021 22:00:37

enables the "Prevent terminals from entering energy-saving mode" option in the advanced SSID settings
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chenhui
chenhui Created Nov 27, 2021 01:50:38 (0) (0)
That would be a choice.  
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