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HICoins not increasing

Created: Nov 13, 2021 23:49:05Latest reply: Nov 25, 2021 18:50:42 661 8 5 0 0
  HiCoins as reward: 0 (problem unresolved)

I have noticed the the Huawei reward points stopped working as of Novermber 9th,.the HIcoins have not increased in several days, even though points should have been awarded. 


I have noticed Huawei support but have not recieved a response as to why... 


Have others noticed this?  


additionally I noticed the point rewards have dropped in value , for example the rewards for 10 days of consecutive logins dropped from 30 points to 20 points.recently. and the costs of an exam voucher has increased from 1050 points to 3240 points. 

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Unicef
MVE Created Nov 14, 2021 03:20:06

Hello friend! hope table can help u:

hicoins

Thanks!

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Hello, friend!

I am sorry! With regard to your question, I have referred your question to the maintainers of the forum and they will contact you as soon as possible.

Thanks!
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Hello friend! hope table can help u:

hicoins

Thanks!

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Can you explain why Huawei has made major changes to this point system last week ?

additionally, the system is no longer working as described above. points are no longer being awarded for daily login. as of Novermber 9th.
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dengdengdeng
dengdengdeng Created Nov 16, 2021 03:30:04 (0) (0)
Hi CyberTec,
The rules has changed, only users who have been newly registered within 3 months will receive points for daily login.  
Thank you for the infrmation !
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2 suggestions to the rewards system policies :

The rewards chart states daily login points are discontinued after 90 days of registration. I have now exceeded 90 days since registration among other changes .

I can suggest 2 changes to avoid user confusion and frustration:

1. The Android Application "HiKnow" continues to inform me at each login that I "have obtained coins" at login, which is not longer correct.

2. A friendly notification to users sent 90 days after registration that the rewards system is being modified and list what rewards change , this would help avoid confusion. It is always better to be informed before changes are applied.

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dengdengdeng
dengdengdeng Created Jan 11, 2022 06:52:51 (0) (0)
Hi CyberTec,
For the first question,cloud you provide a screenshot?  
right
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