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hi, How to handle the error 'the flag file information is incorrect' when doing account authentication in SmartKit?

Created: Aug 23, 2019 09:06:08Latest reply: Aug 23, 2019 09:24:17 387 1 2 0 0
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hi, How to handle the error 'the flag file information is incorrect' when doing account authentication in SmartKit?

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Featured Answers
Junmin
Created Aug 23, 2019 09:24:17

Hi there!

Firstly, try pinging 'smartkit-toolbox-flag.huawei.com', or access the following website in the maintenance client:


If the ping is OK or the website is accessible, it means the network is OK. Maybe there is a proxy between the maintenance client and the network; try configuring the same proxy in SmartKit.

hi, How to handle the error 'the flag file information is incorrect' when doing account authentication in SmartKit?-3042661-1

If the ping is not OK or the website not accessible, then you need to check the network, such as checking the firewall setting.
View more
  • x
  • convention:

All Answers
Hi there!

Firstly, try pinging 'smartkit-toolbox-flag.huawei.com', or access the following website in the maintenance client:


If the ping is OK or the website is accessible, it means the network is OK. Maybe there is a proxy between the maintenance client and the network; try configuring the same proxy in SmartKit.

hi, How to handle the error 'the flag file information is incorrect' when doing account authentication in SmartKit?-3042661-1

If the ping is not OK or the website not accessible, then you need to check the network, such as checking the firewall setting.
View more
  • x
  • convention:

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