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HG8247W5-6T The diagnosis result is abnormal

Created: Mar 23, 2021 04:56:23Latest reply: Mar 25, 2021 01:59:49 2640 5 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Voice service status Port1: The loop test is abnormal . Something is wrong in my LP or router, have to change ip adress or dns to connect internet very often. Try to disable ip mac filtrering but it dosent work, when i log out it goes back to enable again . Have made factory reinstallation on routern but after a day or two problems com back again.

Have made a very strong password allso . When surfing in some websites ( Unusual network traffic on your network)

is comming upp on my screen . Have tryed almost everything for long time no so please help me....

All the best

Anders 

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Chenxintao
Admin Created Mar 25, 2021 01:59:49

Hello, friend!
I am sorry!
Your device is a customized product of the carrier and the file you provided to me contains garbled characters. Please contact your ISP for a solution.
Thanks!
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Hi, we are working on your problem.
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Hello, friend!


Based on the information you described, I cannot locate the fault. 


If you can, perform the following operations to collect device information:


ONT Information Collection Guide


Thanks!

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user_4161925
user_4161925 Created Mar 24, 2021 03:21:30 (0) (0)
hello..after inlogg there is on top on first side to right, fast setting , admin, log out . alternative admin is not working only fast setting and log out . the ONT Authentication is set to LOID with 10 numbers . the buttom applay ,cancel is dead. I have downloud config.fil but think its from user log. its onley 33kb  
Chenxintao
Chenxintao Reply user_4161925  Created Mar 24, 2021 04:21:23 (0) (0)
Can you view your private chat box? My friend!  
Hello, friend!
I am sorry!
Your device is a customized product of the carrier and the file you provided to me contains garbled characters. Please contact your ISP for a solution.
Thanks!
View more
  • x
  • convention:

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