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HG8245W5 Lan port 4 not working

Created: Nov 15, 2021 11:30:28Latest reply: Nov 15, 2021 12:07:02 431 4 0 0 0
  HiCoins as reward: 0 (problem unresolved)
Please help me out I have router HG8245W5 I connect directly pc but no internet connection?!!
Note that other ports are working fine but been utilizing for others like iptv... Etc

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Nino_Chou
Admin Created Nov 15, 2021 12:07:02

Hi friend.


Based on the information you've provided, I can't determine the exact cause.

Generally, the possible causes of the failure to connect to the PC are as follows:

  • Your ISP network service is in arrears.

  • The ONT is offline.

  • The ONT is not configured with a WAN.


You can consult your local ISP to find out the specific cause of the fault.

Thank you!

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user_4471525
user_4471525 Created Nov 15, 2021 12:41:51 (0) (0)
Thank you for quick response...
Internet connection to isp is working fine because my wifi devices are connected also port number 1,2&3 are working fine without issues. My issue is with port #4 of the router it's showing blinking physically but the PC & labtop doesn't get the ip from the router. However I tried the same pc and laptop in pot 1,2&3 are working fine.... So is there any thing I can do for port4????!!!  
Nino_Chou
Nino_Chou Reply user_4471525  Created Nov 15, 2021 14:14:38 (0) (0)
Hi friend.
If your device LEDs are abnormal, you can refer to the following post for information:
https://forum.huawei.com/enterprise/en/huawei-ont-basics-5-ont-indicators/thread/640053-100181  
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Y_T_Z
Y_T_Z Admin Created Nov 15, 2021 11:31:04

Hello, dear.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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  • x
  • convention:

Hi friend.


Based on the information you've provided, I can't determine the exact cause.

Generally, the possible causes of the failure to connect to the PC are as follows:

  • Your ISP network service is in arrears.

  • The ONT is offline.

  • The ONT is not configured with a WAN.


You can consult your local ISP to find out the specific cause of the fault.

Thank you!

View more
  • x
  • convention:

user_4471525
user_4471525 Created Nov 15, 2021 12:41:51 (0) (0)
Thank you for quick response...
Internet connection to isp is working fine because my wifi devices are connected also port number 1,2&3 are working fine without issues. My issue is with port #4 of the router it's showing blinking physically but the PC & labtop doesn't get the ip from the router. However I tried the same pc and laptop in pot 1,2&3 are working fine.... So is there any thing I can do for port4????!!!  
Nino_Chou
Nino_Chou Reply user_4471525  Created Nov 15, 2021 14:14:38 (0) (0)
Hi friend.
If your device LEDs are abnormal, you can refer to the following post for information:
https://forum.huawei.com/enterprise/en/huawei-ont-basics-5-ont-indicators/thread/640053-100181  

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