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HG8245W5 keeps restarting

HG8245W5 keeps restarting

Created: Dec 5, 2020 11:13:41Latest reply: Apr 14, 2022 09:46:36 3457 23 2 0 2
  HiCoins as reward： 1 (problem unresolved)
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Hello, team!

I have a question.


ProductClass: HG8245W5;
HWVer: HWTCA163DA;
SWVer: HWTCA51910295;


The device seems to be restarting every couple of minutes. All LED lights except Power go off, then they come back on to the correct operational state, then go off again, and so on. Even with the default configuration.


Repetitive log entry from User log:

...

2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-05 02:02 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

...


I wasn't able to find out what this Cause: [5] means. Does anyone know what cause 5 represents? What is it?

Thank you!

huaweiEchoLife HG8245W5HG8245W5cause value

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(3) (0)
11#
NikoleT
NikoleT Created Dec 10, 2020 20:10:54

thanks for ur help
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(0) (0)
12#
user_4332173
user_4332173 Created Dec 11, 2020 01:33:41

Posted by zvalo at 2020-12-08 13:34 Hello again, my ISP tried downgrade firmware on ONT and with this version everything works fine:Hard ...
I think you can upload a file to a web page and leave a message here.
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(0) (0)
13#
zvalo
zvalo Created Dec 11, 2020 09:35:33

Collected logs and config file was sent via region support. Thanks
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albertsilva
albertsilva Created Dec 16, 2020 22:06:53 (0) (0)
 
(1) (0)
14#
lenci
lenci Created Jan 20, 2021 08:38:50

Hello,
I'm back with the original issue.

At first I thought my problem was solved, after some tweaks with the device and cables I didn't face the issues anymore. My ISP also "confirmed" this assumption by saying it was related to a (possibly unstable) power input - but I think they didn't really know and just wanted to get rid of me.
BUT, recently my brother came over to my place and the router went nuts again. Previosly, the issues occured exactly when he was here. So, we realised the problems occur when his OnePlus 5T tries to connect to wifi. Exactly like @zvalo described. We had to not only turn wifi on his phone off, but also disable the Android feature when it tries to connect to wifi for more accurate location services. Only then it was OK again.
Moreover, another device causing similar issue is his Lenovo laptop using Intel Corporation Wireless-AC 9260 (rev 29) network controller. Surprisingly, the problem only occurs when he boots Debian on his laptop. There's no issue on Windows. On my Lenovo with Intel Corporation Centrino Advanced-N 6205 [Taylor Peak] (rev 34) there's no issue on Windows nor on Kubuntu (another Debian-like Linux distribution).

The device setup/configuration is the same as in the original post, user log message as well.
Any ideas, please?
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Chenxintao
Chenxintao Created Mar 13, 2021 08:15:33 (0) (0)
Hi, friend!
Can you provide a complete device log?  
(1) (0)
15#
Enkidu
Enkidu Created Mar 12, 2021 22:25:02

I got the same problem my Huawei HG8245W5 kept restarting with error Cause: [5], Terminal:OTHER
Hardware Version: HWTCA163DA
Software Version: HWTCA51910295

But it was doing so only when I was trying to connect with my Lenovo x280 with Linux Ubuntu 20.04 LTS.
Connetion to wifi with a windows notebook (win 10) or Android phone (Motorolla) was without a problem.

Then I noticed that I am able to connect even with Ubuntu, when I configure my wifi profile as non-default network interface. 

nmcli connection modify [my-wifi-SSID] ipv4.never-default false


So that told me that there is no problem with establishing wifi connection and that Huawei restarts are probably caused by some network communication from Ubuntu notebook.

Long story short, by inspecting ufw (firewall) port communication from ubuntu notebook

sudo ufw logging medium


and by gradual blocking of outgoing ports, I was able to find the source of problem.

In my case the Huawei restarts were caused by outgoing communicaton from port 1716. Here is my ufw syslog:

[UFW ALLOW] IN= OUT=wlp59s0 SRC=192.168.100.8 DST=255.255.255.255 LEN=1909 TOS=0x00 PREC=0x00 TTL=64 ID=55739 PROTO=UDP SPT=1716 DPT=1716 LEN=1889

 
adn this port is used by kdeconnect utility :-)

ss -tulwep
udp         UNCONN       0            0                               *:1716                               *:*           users:(("kdeconnectd",pid=3416,fd=20)) uid:1000 ino:59309 sk:c v6only:0 <->       
tcp         LISTEN       0            50                              *:1716                               *:*           users:(("kdeconnectd",pid=3416,fd=21)) uid:1000 ino:59310 sk:17 v6only:0 <->

 
So in my case, both firewall deny for this port 

sudo ufw deny out 1716

and/or uninstall of this utility worked and wifi conection from Ubuntu is now working beautifully :-)

You can probably use the same aproach for your Unix based notebook and maybe even for phone (no experience with that).


I hope it post will help.

Q.E.D.

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Chenxintao
Chenxintao Created Mar 13, 2021 08:18:35 (0) (0)
Hi, friend!
Can you repost the question as an Ask for Help post?
Not because I don't want to deal with it, but because you need to add the device log as an attachment to the Post so I can effectively locate the fault.
The problem with this post is that the information is incomplete and I can't locate it effectively.  
Chenxintao
Chenxintao Reply Chenxintao  Created Mar 13, 2021 08:20:01 (0) (0)
Please refer to:
1. https://forum.huawei.com/enterprise/en/how-to-quickly-seek-help-forum/thread/636663-100181
2. https://forum.huawei.com/enterprise/en/ont-information-collection-guide/thread/680485-100181
Thanks!  
Enkidu
Enkidu Reply Chenxintao  Created Mar 15, 2021 08:46:55 (0) (0)
Hi,
sorry but I do not understand which question should I re-post.
I was just announcing my finding.
I fixed the problem for myself, so I have no questions, except maybe if Huawei may fix probably some problem in the firmware in the future.

All log I am able to gather is this ONT user log from the time of the last router restart.
Even as root in my ONT I see no "Fault info collect" option nor "Download configuration file".  
Enkidu
Enkidu Reply Enkidu  Created Mar 15, 2021 08:50:13 (0) (0)
Here is at least my ONT user log from the last restart.

2021-03-12 21:27:09 [Critical][Config-Log] Terminal:WEB(192.168.100.3),Result:Success,Type:Login,Username:root
2021-03-12 21:39:29 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER  
(0) (0)
16#
Mark123456
Mark123456 Created 3 days ago

Posted by Chenxintao at 2020-12-06 10:45 Hello, friend!I'm sorry I didn't answer your question in time.I've looked through the device log inf ...
Hi, I have the same error message. Please Help.

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:HG8145X6;
SerialNumber:485754437E419DA8;
IP:10.207.2.0;
HWVer:1CDD.A;
SWVer:V5R020C00S290;

2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER
2020-12-06 10:45 [Error][Alarm-Log]
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