HG8245W5 keeps restarting

Dear friend!
Please rest assured that we'll be back with an answer shortly.

Hello,
Please refer to the link below it can help you
https://support.huawei.com/enterprise/en/access-network/echolife-hg8245w5-pid-23022895?category=operation-maintenance

For more detail:

https://support.huawei.com/enterprise/en/access-network/echolife-hg8245w5-pid-23022895?category=operation-maintenance

Thanks

Thank you for your response, @wissal . I had already tried browsing documentation on Huawei support portal and forums on Huawei community page, with no success, though. The support documents are not available for me to download or view and I didn't find the answer in other forums/threads.

btw both links you provided are the same. At first I was hoping to find the answer in Troubleshooting section (rather than Operation & Maintenance, as you suggested) but still, I'm not able to view the docs. So I'm not even sure if I can find the description of this cause: [5] for device reset (or rather restart).

Hello, friend!

I'm sorry I didn't answer your question in time.

I've looked through the device log information you provided in the problem description.

Cause: [5] I need to analyze the complete log information of the device to determine the cause. However, the configuration is not likely to cause [5].

Can you provide more detailed information about the equipment?

Thanks!

Hi, I have this problem too. In my case router restarts after my mobile phone (One Plus Nord) try connect to wifi (connect to router). When I disabled wifi on phone, all other devices works fine (some laptops, PCs, iPhones ...). But I have no choice in router administration to download "Fault Info Collect".

I will add: my phone worked fine last 3 months, till last weekend. First I changed router for another one, but problem wasn't solved. After this change I figured, that problem is with mobile phone. But this phone worked before and works on other routers - then I think problem is in router.

Firmware ver. is:

Hardware Version:	HWTCA163DA
Software Version:	HWTCA51910295

Hi, friend!
Can you give me your model of equipment?

I would like to send you more information, but I see only this in administration :(

Nothing to download configuration file and Fault Info Collect. Only one information from log:

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

Hello, friend!

The Download File option is not displayed because your account for logging in to the WebUI does not have sufficient permission.

For the ONT login account and password, click:

Huawei ONT login account and password

This information is the same as that displayed in this post. I cannot locate the fault based on the

information. To solve your problem, please export the device information and provide feedback.

Thanks!

Hello again, my ISP tried downgrade firmware on ONT and with this version everything works fine:

Hardware Version: HWTCA163DA
Software Version: HWTCA51910110

Where I can send you "Fault Info Collect" from both versions?