Got it
Huawei Enterprise Support Community
Community Forums Access Network
HG8245Q

HG8245Q

Created: Jul 13, 2020 11:31:32Latest reply: Jul 14, 2020 05:17:53 1619 7 0 0 0
  HiCoins as reward： 0 (problem unresolved)
View the author 1#

Hello,


I have a Huawei HG8245Q which I got from my ISP in Saudi Arabia. The name of the ISP is STC (Saudi Telecom Company). Recently I relocated to India and I carried the HG8245Q along with me to India. I am now in the process of applying for a Fiber Internet connection here, and I would like to know if I can use the same router here for an Internet connection. Will there be anything like a locked firmware on the router so that I can use it only with STC? If yes, will it be possible to unlock with generic firmware? Can I get the firmware from Huawei to unlock it? Please help.


Regard!


AJR

ONT Series

Like (0) Dislike (0) Favorite(0) Share Report
Previous: HG8245Q Seperate VLAN on LAN 3 ,4 and SSID 3 and 4
Next: MA5610 CCUA Upgrade Package
Featured Answers

Recommended answer

(1) (0)
Chenxintao
Admin Created Jul 13, 2020 12:03:32

Hello, friend!


Different product models apply to different markets. 


The HG8245Q is mainly oriented to Saudi Arabia. 


If you purchase a general-purpose device (not a customized product), you can use it technically. 


(The firmware of customized products may be locked. To unlock the firmware, contact the local network service provider. 

Firmware locks do not exist for general-purpose devices.)


However, the HG8245Q is not widely used in India, and Indian network service providers will not recognize it or provide technical support.


It is recommended that you purchase a local ONT so that network service providers can provide network services.


Thanks!

View more
  • x
  • convention：

AJR
AJR Created Jul 14, 2020 03:46:23 (0) (0)
Hi Chenxinato, Thanks for the quick response. I fully understand that HG8245Q is released for Saudi Arabian market. Since I moved out from KSA to India, I brought all my belongings and this router also was taken back to India. As you are aware, the biggest challenge the world faces today is e-waste. And I strongly believe that we should have a mechanism by which we can re-use the products we purchased. It it totally unfair for a manufacturer to lock the device for a particular country.  
Chenxintao
Chenxintao Reply AJR  Created Jul 14, 2020 05:08:35 (0) (0)
Hello, friend!
I'm in the same mood as you are when it comes to electronic waste.
But instead of device manufacturers locking in a market through firmware, each country has a different ISP.
The device is only a carrier of the network.
The device models selected by ISPs vary from country to country.
As a result, devices of different models cannot be used across countries.
I hope you know what I mean.
Thank you!  
All Answers
(1) (0)
2#
liqiang185
liqiang185 Admin Created Jul 13, 2020 11:39:20

Hi,
We've noticed about your problem, and we're processing on it.
Kindly wait a second.
View more
  • x
  • convention：
(1) (0)
3#
Chenxintao
Chenxintao Admin Created Jul 13, 2020 12:03:32

Hello, friend!


Different product models apply to different markets. 


The HG8245Q is mainly oriented to Saudi Arabia. 


If you purchase a general-purpose device (not a customized product), you can use it technically. 


(The firmware of customized products may be locked. To unlock the firmware, contact the local network service provider. 

Firmware locks do not exist for general-purpose devices.)


However, the HG8245Q is not widely used in India, and Indian network service providers will not recognize it or provide technical support.


It is recommended that you purchase a local ONT so that network service providers can provide network services.


Thanks!

View more
  • x
  • convention：

AJR
AJR Created Jul 14, 2020 03:46:23 (0) (0)
Hi Chenxinato, Thanks for the quick response. I fully understand that HG8245Q is released for Saudi Arabian market. Since I moved out from KSA to India, I brought all my belongings and this router also was taken back to India. As you are aware, the biggest challenge the world faces today is e-waste. And I strongly believe that we should have a mechanism by which we can re-use the products we purchased. It it totally unfair for a manufacturer to lock the device for a particular country.  
Chenxintao
Chenxintao Reply AJR  Created Jul 14, 2020 05:08:35 (0) (0)
Hello, friend!
I'm in the same mood as you are when it comes to electronic waste.
But instead of device manufacturers locking in a market through firmware, each country has a different ISP.
The device is only a carrier of the network.
The device models selected by ISPs vary from country to country.
As a result, devices of different models cannot be used across countries.
I hope you know what I mean.
Thank you!  
(0) (0)
4#
AJR
AJR Created Jul 14, 2020 03:49:13

Hi Chenxinato, Thanks for the quick response. I fully understand that HG8245Q is released for Saudi Arabian market. Since I moved out from KSA to India, I brought all my belongings and this router also was taken back to India. As you are aware, the biggest challenge the world faces today is e-waste. And I strongly believe that we should have a mechanism by which we can re-use the products we purchased. It it totally unfair for a manufacturer to lock the device for a particular country.

Having said that, I have further 2 more queries if you can please help me with that it will be great.

i) How can I find out if the device is locked for only a particular operator. Is there a possibility of getting a generic firmware from Huawei. Getting from STC is a pain.

ii) My ISP in India is presently using huawei eg8141a5 router. THere is a shortage for it in the market and I am not getting a fiber connection because of that. Is this router similar to 8245G in terms of the connection settings etc? Please advice.

Thanks

AJR
View more
  • x
  • convention：

Chenxintao
Chenxintao Created Jul 14, 2020 05:16:49 (0) (0)
You can query the device SN to find out whether the device is a non-customized product. Generally, only custom products have firmware locks.
You can also consult the device provider about whether the device model is a customized product.
The forum cannot provide firmware because the firmware is purchased by the carrier and can be obtained only from the carrier.
The ONT connection modes are the same.  
(1) (0)
5#
Chenxintao
Chenxintao Admin Created Jul 14, 2020 05:17:53

Dear friends!


the HG, EG, DG, MA, and EA products are access network products.


In order to be able to deal with your problem in a timely manner, click: Access Network Forum


Please post your questions in the link section(the type of post must be "Ask for help"). You can also learn more about related products and knowledge sharing. 


Welcome to the forum. 


Thank you!


View more
  • x
  • convention：
Back to list

Comment

Advanced
B Color Image Link Quote Code Smilies
You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login
Huawei Website Support About Huawei Privacy User Agreement Terms of Use Cookies Cookie Settings
Huawei Enterprise Huawei Carrier Forum Training & Certification

Contact Us: e_online@huawei.com Copyright © 2022 Huawei Technologies Co., Ltd. All rights reserved.

APP

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.