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[HG8245H5] Cannot access internet on specific device

Created: Mar 15, 2021 14:26:26Latest reply: Mar 15, 2021 14:56:04 609 2 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hello,

I have this problem that I can't access internet on my android phone when connected to wifi network at work whereas all other devices connected to the same network can access internet just fine. I tried rebooting the wifi adapter but it's not working. 

My phone can connect to other wifi networks and I can access internet without any problem. So, I don't understand if the problem's on my device or on the router's.

Note: Resetting Wifi router is not an option.

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Nino_Chou
Admin Created Mar 15, 2021 14:56:04

Hi, friend.


As you said, if other devices can connect to the ONT and access the network, the problem may be caused by your phone. You can try the following six methods to solve the problem:

  1. Turn off and restart the Wi-Fi connection

    If you use a mobile phone to access the Internet, the mobile phone retains a network IP address assigned by the Wi-Fi connection and applies the IP address to the current Wi-Fi connection. If no IP address conflict occurs, you need to disable and restart the Wi-Fi connection.

    Open your phone's menu, go to Settings, go to Wi-Fi Settings, go to Wi-Fi Settings, and select Turn Wi-Fi off. After the settings are turned off, go back to the item, and select Turn Wi-Fi on. The Wi-Fi connection is restarted.

  2. Ignore Network

    If this doesn't work, you should choose to let the Android device ignore the network and add it again.

    Move out of the coverage area where you want to ignore the network, select Ignore the network, return to the coverage area, wait for the network to appear, and then enter the network password to log in again. That way, the Android phone should be able to get a new address and work properly.

  3. Check the Wi-Fi password

    Generally, the Wi-Fi password is changed periodically. However, when the network makes such adjustments, the phone does not automatically update and you need to manually update the Wi-Fi password.

    Move out of the coverage area of the faulty network, open the Wi-Fi configuration item to be adjusted, and click Adjust Network Settings. In the displayed dialog box, enter the new password, review the password, and click Save Password. So the Wi-Fi will work.

  4. Check the Wi-Fi advanced settings.

    If the problem persists, go to the Wi-Fi advanced settings on your Android phone and set the settings. Open the phone menu, go to Settings, go to Wireless and Networks, go to Wi-Fi Settings, go to Advanced, go to Proxy Settings, and make sure that the Android device does not use a proxy server. If you find an IP address or domain name in the proxy section, Remove it to fix the Wi-Fi connection problem.

    Tip: In most cases, the proxy and port settings are not changed. But when Wi-Fi has a common problem, it's not a mistake to choose to check these items.

  5. Setting a Static IP Address

    Another workaround is to set a static IP address for Android devices. This indicates that there may be a problem with the DHCP address assignment on the router to which the user needs to connect, or that the device may be getting the wrong address. To set a static IP address, enter the static IP address setting field and enter the information. (IP address, gateway, subnet mask, DNS, etc.).

    The only problem with setting a static IP address is that it will work with all Wi-Fi, so this can only be used if the user is connected to only one Wi-Fi.

  6. Disabling the Wi-Fi Hibernation Policy

    If Wi-Fi problems frequently occur, users should try setting the Wi-Fi sleep policy to Never to see if the problem disappears. If you set this policy to Never, the power consumption will go up, but on the other hand, it will make the Wi-Fi connection more stable.


Thanks.


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Hi, friend.


As you said, if other devices can connect to the ONT and access the network, the problem may be caused by your phone. You can try the following six methods to solve the problem:

  1. Turn off and restart the Wi-Fi connection

    If you use a mobile phone to access the Internet, the mobile phone retains a network IP address assigned by the Wi-Fi connection and applies the IP address to the current Wi-Fi connection. If no IP address conflict occurs, you need to disable and restart the Wi-Fi connection.

    Open your phone's menu, go to Settings, go to Wi-Fi Settings, go to Wi-Fi Settings, and select Turn Wi-Fi off. After the settings are turned off, go back to the item, and select Turn Wi-Fi on. The Wi-Fi connection is restarted.

  2. Ignore Network

    If this doesn't work, you should choose to let the Android device ignore the network and add it again.

    Move out of the coverage area where you want to ignore the network, select Ignore the network, return to the coverage area, wait for the network to appear, and then enter the network password to log in again. That way, the Android phone should be able to get a new address and work properly.

  3. Check the Wi-Fi password

    Generally, the Wi-Fi password is changed periodically. However, when the network makes such adjustments, the phone does not automatically update and you need to manually update the Wi-Fi password.

    Move out of the coverage area of the faulty network, open the Wi-Fi configuration item to be adjusted, and click Adjust Network Settings. In the displayed dialog box, enter the new password, review the password, and click Save Password. So the Wi-Fi will work.

  4. Check the Wi-Fi advanced settings.

    If the problem persists, go to the Wi-Fi advanced settings on your Android phone and set the settings. Open the phone menu, go to Settings, go to Wireless and Networks, go to Wi-Fi Settings, go to Advanced, go to Proxy Settings, and make sure that the Android device does not use a proxy server. If you find an IP address or domain name in the proxy section, Remove it to fix the Wi-Fi connection problem.

    Tip: In most cases, the proxy and port settings are not changed. But when Wi-Fi has a common problem, it's not a mistake to choose to check these items.

  5. Setting a Static IP Address

    Another workaround is to set a static IP address for Android devices. This indicates that there may be a problem with the DHCP address assignment on the router to which the user needs to connect, or that the device may be getting the wrong address. To set a static IP address, enter the static IP address setting field and enter the information. (IP address, gateway, subnet mask, DNS, etc.).

    The only problem with setting a static IP address is that it will work with all Wi-Fi, so this can only be used if the user is connected to only one Wi-Fi.

  6. Disabling the Wi-Fi Hibernation Policy

    If Wi-Fi problems frequently occur, users should try setting the Wi-Fi sleep policy to Never to see if the problem disappears. If you set this policy to Never, the power consumption will go up, but on the other hand, it will make the Wi-Fi connection more stable.


Thanks.


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