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HG8245H restart unexpecte...

HG8245H restart unexpectedly every 24h

Created: Dec 24, 2019 06:00:54Latest reply: Dec 24, 2019 20:29:12 875 4 0 0 0
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Hey guys!


I have a big problem with my HG8245H
the problem is restarting every 24 hours

this is the log :


2019-12-23 18:51 [Critical][Debug-Log] static:[pppoec]wan[wan1] sessionid[25096] receive terminate-request, smac[88:66:39:BC:C7:C2], dmac[58:F9:87:D7:1A:49]

2019-12-23 18:51 [Debug][Debug-Log] static:[WAN_MNGT] ipv4 if set wan state down, wan Index=0x20101001.

2019-12-23 18:51 [Debug][Debug-Log] static:[pppoec]wan[wan1] send PADI, smac[88:66:39:bc:c7:c2], dmac[ff:ff:ff:ff:ff:ff]

2019-12-23 18:51 [Critical][Debug-Log] static:[pppoec]wan[wan1] sessionid[11601], ppp establishment ok!

2019-12-23 18:51 [Critical][Debug-Log] static:[pppoec]wan[wan1] sessionid[11601] pap withpeer authentication successed

2019-12-23 18:51 [Critical][Debug-Log] static:[pppoec]wan[wan1] sessionid[11601] receive ipcp ack!ip[201.48.72.205], dns1[200.225.197.34], dns2[200.225.197.37]

2019-12-23 18:51 [Debug][Debug-Log] static:[WAN_MNGT] ipv4 if set wan state up pre, wan Index=0x20101001.

2019-12-23 18:51 [Debug][Debug-Log] static:[WAN_MNGT] ipv4 if set wan state up pre, wan Index=0x20101001.


Anyone can help me ?


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liqiang185
Admin Created Dec 24, 2019 06:33:47

Dear NathanBorghi！

Your device has received the termination request. Please check the MAC address source.

1

Good luck！

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wissal
wissal MVE Created Dec 24, 2019 06:05:45

Hello,
The normal hard reset is in the power-on state. Hold down the RESET button for a long period of time (longer than 10s) to restart the ONT with factory settings.
If the factory settings cannot be restored, check whether the hardware is faulty. If yes, contact the local dealer for replacement.
Thanks
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liqiang185
liqiang185 Admin Created Dec 24, 2019 06:33:47

Dear NathanBorghi！

Your device has received the termination request. Please check the MAC address source.

1

Good luck！

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NathanBorghi
NathanBorghi Created Dec 24, 2019 20:29:12

Hey ! Thanks for answer !
How can i check that MAC source ??
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liqiang185
liqiang185 Created Dec 25, 2019 06:40:56 (0) (0)
The upstream device of your HG8245H is an OLT. Contact the OLT maintenance personnel.  
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