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HG8245H not leasing IP to...

HG8245H not leasing IP to NAS DS220+

Created: Jan 19, 2022 14:47:17Latest reply: Jan 27, 2022 01:26:40 378 12 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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I have a HG8245H working for years at home. There are around 10 gadget connect to internet through it. Including my computer through a cable, and phone, ipad, printer through wifi.


I bought a Synology NAS DS220+ .

I have tried to auto get IP from HG8245H, always got an IP like : 169.254.

When I mannually set it:

192.168.100.39     /    192.168.100.66   /   192.168.100.88  / 192.168.100.99 / other IP tried too.

192.168.100.1

255.255.255.0

8.8.8.8




It doens't work.

I cannot ping through the NAS from my laptop.


I bought 1 NAS from Synology on December 30 2021, and spent 2 week complaining to synology, and got an exchange.

A new NAS DS220+ got to me today. Same problem.


So, what can I do to debug this DHCP not working problem ?



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IP addressDHCP

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Chenxintao
Admin Created Jan 27, 2022 01:26:40

Posted by HenryLiangTea at 2022-01-20 02:40 configure filelog file.
Hello, friend!

No problem can be found based on the information provided by you. You need to capture packets in mirroring mode to reproduce the problem.

You are advised to contact Huawei TAC engineers for technical support.

Thanks!
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olive.zhao
olive.zhao Admin Created Jan 19, 2022 14:49:18

Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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HenryLiangTea
HenryLiangTea Created Jan 19, 2022 14:59:38

Thank you so much.
I spent the whole new year holiday battling with the no-networking NAS DS220+.
After argueing with synology for 2 weeks, I finally got a new one today.

Seems the trouble is still there.

Please kindly provide your opinion, how could I solve this DHCP problem.

Thank you so much.

Henry
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user_4463975
user_4463975 Created Jan 20, 2022 05:14:37 (0) (0)
 
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Chenxintao
Chenxintao Admin Created Jan 20, 2022 01:33:35

Posted by HenryLiangTea at 2022-01-19 14:59 Thank you so much.I spent the whole new year holiday battling with the no-networking NAS DS220+.Afte ...

Hello, friend!

Can you provide the version of the ONT device?

Thanks!

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user_40257687
user_40257687 Created Jan 20, 2022 01:38:07

Posted by HenryLiangTea at 2022-01-19 14:59 Thank you so much.I spent the whole new year holiday battling with the no-networking NAS DS220+.Afte ...

Hi, dear!

It's difficult to determine the cause from your problem description alone.

If you think the fault is caused by the ONT, you may need to refer to the following link (method 2, two files) to collect device information:

ONT Information Collection Guide

Thanks!

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HenryLiangTea
HenryLiangTea Created Jan 20, 2022 01:56:18 (0) (0)
hi, I have downloaded this file.

seems this forum system doesn't allow me to upload it here.

I try to change the extension name
from: collectFaultFinish.txt
to : collectFaultFinish.txt.jpg

seems not working.

any suggestion ?  
user_40257687
user_40257687 Reply HenryLiangTea  Created Jan 20, 2022 02:01:16 (0) (0)
Hi,
Can you see private information?  
user_4396693
user_4396693 Created Jan 20, 2022 05:15:31 (0) (0)
 
(0) (0)
6#
HenryLiangTea
HenryLiangTea Created Jan 20, 2022 01:44:48

Posted by Chenxintao at 2022-01-20 01:33Hello, friend!Can you provide the version of the ONT device?Thanks!

Device Type: HG8245H
Description: EchoLife HG8245H GPON Terminal (CLASS B+/PRODUCT ID:2102310xxxxxxxxxxxx)
SN: 48575xxxxxxxxxxx (HWTCxxxxxxx)
Hardware Version: 494.B
Software Version: V3R013C00S106
Manufacture Info: 2102310QXxxxxxxxxxx.C402
ONT Registration Status: O5(Operation state)
ONT ID: 0
CPU Usage: 8%
Memory Usage: 61%

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Chenxintao
Chenxintao Created Jan 20, 2022 02:21:34 (0) (0)
Thank you!  
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7#
HenryLiangTea
HenryLiangTea Created Jan 20, 2022 02:40:48

configure file
log file.
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8#
Chenxintao
Chenxintao Admin Created Jan 27, 2022 01:26:40

Posted by HenryLiangTea at 2022-01-20 02:40 configure filelog file.
Hello, friend!

No problem can be found based on the information provided by you. You need to capture packets in mirroring mode to reproduce the problem.

You are advised to contact Huawei TAC engineers for technical support.

Thanks!
View more
  • x
  • convention：
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