HG8245H DNS greyed out

Dear, we are working on it now.

Hello,

Answer:

1. In most cases, the default user name for logging in to the web page is root, the password is admin and the IP address is 192.168.100.1. However, for security reasons, the default password or IP address may have been changed before delivery. The nameplate prevails. Enter the IP address in the address bar of your browser.

2. Enter the default login account and password on the nameplate on the rear of the ONT and click Login.

3. Click the Network Application tab and then choose DNS Configuration from the navigation tree. In the right pane, configure DNS template, DNS parameters and you can also configure static DNS domain name resolution.

4. Click Apply.

Parameter	Description
Dns template	Indicates a DNS template. It can be set to DEFAULT, PRIORITY, or INTERNET.
Domain Name	Indicates the DNS domain name.
WAN Name	Indicates the WAN port of the static DNS configuration.
DNS Server	Indicates the DNS server address.
IP Address	Indicates the IP address resolved by using the static domain name.

Glad to help you!

Thanks

Hello wissal BOT,

this prefab answer does not work, as clearly is shown in the screenshots I provided!
This router does not have these settings mentioned.

Dear Merguin! 

1. Check whether your product is a customized product provided by the carrier. If so, then your DNS function may not be disabled. Contact the carrier and apply for replacing the firmware or device to enable this function. 

2. If no, configure the device as a user with higher permissions. 

3. If the fault persists, you can change the node in the VSA profile of the U2000 to configure the DNS service for the ONT.

</LANEthernetInterfaceConfig>

<LANHostConfigManagement X_HW_DHCPOption82Enable="0" X_HW_PPPoEPITPEnable="0" X_HW_DNSList="8.8.8.8">

<IPInterface MaxNumber="2" NumberOfInstances="0"/>

</LANEthernetInterfaceConfig>

<LANHostConfigManagement X_HW_DHCPOption82Enable="0" X_HW_PPPoEPITPEnable="0" X_HW_DNSList="8.8.8.8","9.9.9.9">

<IPInterface MaxNumber="2" NumberOfInstances="0"/>

Find the node and manually add X_HW_DNSList="8.8.8.8".

If the product is customized by a carrier, the node is changed and cannot be found.

Thanks!

Dear Liqiang185,
that are 3 helpful answers/suggestions there.
But i am sadly lacking knowledge on how to do any of these. How do I check, if the product is customized by the carrier? It was send to me by thome with my internet, so I guess its a customized version.
How do I configure the device as a higher user??

How can I reach the VSA profile of the U2000? Which application/path do I need to use to access this?

Dear friend!
1. You can contact your device provider to check whether the product is customized by the carrier.
2. You can also obtain the password of an advanced user from the device provider.
3. The U2000 manages the HG8245 central station devices. The central station device is the OLT, which is usually located in the central equipment room of a local carrier or an enterprise. If you are not the one who manages and maintains the OLT, you need to contact them.

Thank you！

@Merguin I'm having the exact same issue with my router. If you have any solution still, please do reply to me.

Hi support, is someone managed to find the answer? HG8245H5 router DNS server is grayed out?