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HG8040 abnormal

Created: Nov 25, 2021 06:13:58Latest reply: Nov 25, 2021 06:21:10 223 4 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Dear Community,

There is something wrong with my modem HG8040, recently I have notice that all indicators is abnormal unlike before, please kindly show me how to troubleshoot with it?


BR,

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Chenxintao
Admin Created Nov 25, 2021 06:21:10

Hello, friend!


Because I do not know the changes of HG8040 indicators, you can locate the fault by referring to the meanings of ONT indicators.


Meaning of Indicators on an ONT


IndicatorDescriptionStatusDescription
CATVCATV port LEDSteady onThe CATV function is enabled and CATV signals are received.
OffThe CATV function is disabled or CATV signals are not received.
WPSWPS LEDSteady onThe WPS function is enabled.
BlinkingA Wi-Fi terminal is accessing the system.
OffThe WPS function is disabled.
WLANWLAN LEDSteady onThe WLAN function is enabled.
BlinkingData is being transmitted on the WLAN port.
OffThe WLAN function is disabled.

USB

USB port LEDSteady onThe USB port is connected and is working in the host mode, but no data is transmitted.
Blinks quickly (twice per second)Data is being transmitted on the USB port.
OffThe USB port is not connected.
TEL1–TEL2Voice telephone port LEDSteady onThe ONT is registered with the Softswitch but no service flows are transmitted.
BlinkingService flows are transmitted.
OffThe ONT is not powered on or fails to be registered to the Softswitch.
LAN1–LAN4Ethernet port LEDSteady onThe Ethernet connection is in the normal state.
BlinkingData is being transmitted on the Ethernet port.
OffThe Ethernet connection is not set up.
LOSConnection LEDSee the following table.
PONAuthentication LEDSee the following table.
POWERPower supply LEDSteady onThe ONT is powered on.
OffThe power supply is cut off.


Meaning of PON and LOS Indicators


No.Indicator Status(PON)Indicator Status(LOS)Description
1OffOffThe ONT is prohibited by the upper-layer device or blinks abnormally, contact the service provider for help.
2Blinks twice a secondBlinks twice a second
3Blinks twice a secondOffThe ONT attempts to set up a connection with its upper-layer device.
4Steady onOffA connection is set up between the PON terminal and its upper-layer device.
5OffBlinks once two secondsThe ONT is not connected to optical fibers or does not receive optical signals.
6Blinks once two secondsBlinks once two secondsThe hardware is faulty.


I hope it can help you!


Thanks!

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user_4396693
user_4396693 Created Nov 30, 2021 10:12:38 (0) (0)
thanks you  
user_4411447
user_4411447 Created Dec 2, 2021 05:06:03 (0) (0)
 
All Answers
Hello, friend!
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  • convention:

Hello, friend!


Because I do not know the changes of HG8040 indicators, you can locate the fault by referring to the meanings of ONT indicators.


Meaning of Indicators on an ONT


IndicatorDescriptionStatusDescription
CATVCATV port LEDSteady onThe CATV function is enabled and CATV signals are received.
OffThe CATV function is disabled or CATV signals are not received.
WPSWPS LEDSteady onThe WPS function is enabled.
BlinkingA Wi-Fi terminal is accessing the system.
OffThe WPS function is disabled.
WLANWLAN LEDSteady onThe WLAN function is enabled.
BlinkingData is being transmitted on the WLAN port.
OffThe WLAN function is disabled.

USB

USB port LEDSteady onThe USB port is connected and is working in the host mode, but no data is transmitted.
Blinks quickly (twice per second)Data is being transmitted on the USB port.
OffThe USB port is not connected.
TEL1–TEL2Voice telephone port LEDSteady onThe ONT is registered with the Softswitch but no service flows are transmitted.
BlinkingService flows are transmitted.
OffThe ONT is not powered on or fails to be registered to the Softswitch.
LAN1–LAN4Ethernet port LEDSteady onThe Ethernet connection is in the normal state.
BlinkingData is being transmitted on the Ethernet port.
OffThe Ethernet connection is not set up.
LOSConnection LEDSee the following table.
PONAuthentication LEDSee the following table.
POWERPower supply LEDSteady onThe ONT is powered on.
OffThe power supply is cut off.


Meaning of PON and LOS Indicators


No.Indicator Status(PON)Indicator Status(LOS)Description
1OffOffThe ONT is prohibited by the upper-layer device or blinks abnormally, contact the service provider for help.
2Blinks twice a secondBlinks twice a second
3Blinks twice a secondOffThe ONT attempts to set up a connection with its upper-layer device.
4Steady onOffA connection is set up between the PON terminal and its upper-layer device.
5OffBlinks once two secondsThe ONT is not connected to optical fibers or does not receive optical signals.
6Blinks once two secondsBlinks once two secondsThe hardware is faulty.


I hope it can help you!


Thanks!

View more
  • x
  • convention:

user_4396693
user_4396693 Created Nov 30, 2021 10:12:38 (0) (0)
thanks you  
user_4411447
user_4411447 Created Dec 2, 2021 05:06:03 (0) (0)
 

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