HG658c Modem Firmware

Hi user!

We appreciate your question, we will give you a feedback shortly.

Regards.

Hello. You can download the firmware from the following link:

https://support.huawei.com/carrier/navi?coltype=software#col=software&from=product&detailId=PBI1-22837093&path=PBI1-252301455/PBI1-252303293/PBI1-23709862/PBI1-22892999/PBI1-9141865

You will need the privilege to download it.

Regards. 

Hello,

Thanks for the fast answer.

I am just a router user at home. Seems i cant get the privileges by myself.

My internet service provider is Vodafone. As far as i understand, i have to be a worker from a company that has a partnership with you.

Are there any options to download the firmware just for a router user?

Regards,

Hello, friend!

As you said,

hg658c Modem Firmware for Turkey/Vodafone Modem

HG658c is a carrier product.

If you need device firmware, contact your local ISP.

For more information about the ONT firmware, click:

How to download the software and firmware of ONT

Thanks!

Well, its been 5 day and still my ISP couldnt fix the problem.

They always tell me to push the reset button for more than 10 seconds.

When i say, i upgraded the firmware with the wrong version, they act like they dont know what is the firmware. Seems i will change my ISP..

Anyway, the modem im using with my ISP is belongs to me, i paid and bought the modem when i made the contract with my ISP. So i own the product of Huawei.
Now i need the firmware. Arent there any solution? In that situation do i still need to contact the ISP?

Thanks.

Hello, friend!

I'm sorry to hear you say that.

If your ISP refuses to help you with your device firmware, contact Huawei Enterprise Network Technical Support Hotline for a solution.

In principle, since the HG658c is a carrier series device, you should seek solutions from ISPs and device providers.

Huawei Enterprise Network Technical Support Hotline: https://e.huawei.com/en/service-hotline-query

Good luck!