HDA Upgrade Failure

Symptom

After the user VM restarts, the HDA upgrade fails. After a user clicks Details, the following error message is displayed in the Description column: "The upgrade cannot be performed because the VM internal preventive maintenance tool is stopped."

Possible Causes

BSOD occurs during the VM restart process.

Procedure

                               Step 1     On the FusionCompute portal, choose VDC Monitoring > Alarms.

                               Step 2     In Real-Time Alarms, check whether any VM BSOD error exists.

                               Step 3     Forcibly restart the VM on which BSOD occurs.

                               Step 4     After the VM starts, restart the VM again.

                               Step 5     After the VM starts, upgrade the HDA.

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