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Having Issues with Fiber ...

Having Issues with Fiber Internet on Model Number HG8546M

Created: Jan 15, 2022 19:55:06Latest reply: Feb 8, 2022 18:35:48 661 41 0 0 0
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Hello team!


This post is about having issues with fiber Internet on model number HG8546M. Please see the lines below for more information.


ISSUE DESCRIPTION


I have an issue with fiber internet on model number HG8546M. As I have already contacted my ISP, they said all is fine and are not willing to solve the issue.


As some minutes pass, the speed decreases to 4Mbps and there is no change in the upload speed. Is the fault coming from the ISP side? I have attached the optical information right below.


Thanks!

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(3) (0)
Chenxintao
Admin Created Jan 16, 2022 02:38:20

Hello, friend!

According to the screenshots provided by you, it is impossible to determine that the ONT is faulty.

The HG8546M is a carrier's device. Generally, the network speed decreases because the quality of the optical path for the bandwidth delivered by the ISP is damaged or the bandwidth delivered by the ISP is insufficient.

If the device fails to connect to the network, the device may be faulty. If the network rate is too low, you are advised to contact the ISP for detailed solutions.

Thanks!
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chantha
chantha Created Jan 17, 2022 03:34:00 (0) (0)
 
user_4495775
user_4495775 Created Jan 24, 2022 02:32:09 (0) (0)
nice  
Sokrin
Sokrin Created Jan 28, 2022 02:35:54 (0) (0)
 
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(0) (0)
2#
little_fish
little_fish Admin Created Jan 15, 2022 23:30:18

Hi dear we are working on it.
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(3) (0)
3#
Chenxintao
Chenxintao Admin Created Jan 16, 2022 02:38:20

Hello, friend!

According to the screenshots provided by you, it is impossible to determine that the ONT is faulty.

The HG8546M is a carrier's device. Generally, the network speed decreases because the quality of the optical path for the bandwidth delivered by the ISP is damaged or the bandwidth delivered by the ISP is insufficient.

If the device fails to connect to the network, the device may be faulty. If the network rate is too low, you are advised to contact the ISP for detailed solutions.

Thanks!
View more
  • x
  • convention：

chantha
chantha Created Jan 17, 2022 03:34:00 (0) (0)
 
user_4495775
user_4495775 Created Jan 24, 2022 02:32:09 (0) (0)
nice  
Sokrin
Sokrin Created Jan 28, 2022 02:35:54 (0) (0)
 
(0) (0)
4#
user_3860713
user_3860713 Created Jan 16, 2022 11:59:42

i contacted them and from head office reply that may be fault in device  they saying let's change the device and again problem prisit we will give you new account closing current account .it is pppoe mode .This problem occur after upgrading my current plan 25 mbps to 50 mbps . It was fixed 2 weeks and again problem occur as their change in their plan packaged . they have launch new packaged recently .  Problem is like time slot problem i get ccontinue speed of my subrcibed till 46.47 minutes after that i dont get download speed it cap to 4 mbps and there is no change in uplaod speed.

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S_Noch
S_Noch Created Jan 17, 2022 03:34:37 (0) (0)
 
user_4495775
user_4495775 Created Jan 24, 2022 02:32:18 (0) (0)
cool  
(2) (0)
5#
Unicef
Unicef MVE Created Jan 16, 2022 12:51:00

GOOD THX
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nochhie
nochhie Created Jan 28, 2022 02:33:00 (0) (0)
 
(0) (0)
6#
user_3860713
user_3860713 Created Jan 16, 2022 13:25:57

is problem from isp or ONT?
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(0) (0)
7#
user_40257687
user_40257687 Created Jan 16, 2022 14:10:22

Posted by user_3860713 at 2022-01-16 13:25 is problem from isp or ONT?

Hi,

Please click: ONT Information Collection Guide

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S_Noch
S_Noch Created Jan 17, 2022 03:34:51 (0) (0)
 
(0) (0)
8#
user_3860713
user_3860713 Created Jan 16, 2022 15:09:20

i collect fault information .what to see in that text?
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hpl_Panda
hpl_Panda Created Jan 17, 2022 03:35:35 (0) (0)
 
(1) (0)
9#
user_40257687
user_40257687 Created Jan 17, 2022 00:48:52

Posted by user_3860713 at 2022-01-16 15:09 i collect fault information .what to see in that text?
Hi,
The collected device files are sent to the ISP or Huawei engineers for device fault analysis.
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hpl_Panda
hpl_Panda Created Jan 17, 2022 03:35:42 (0) (0)
 
user_3860713
user_3860713 Reply hpl_Panda  Created Jan 17, 2022 15:30:49 (0) (0)
link for huawei engineer  
(0) (0)
10#
user_3860713
user_3860713 Created Jan 18, 2022 05:00:25

hi is rx optical power -16 dbm causing this issue?
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user_40257687
user_40257687 Created Jan 18, 2022 05:45:20 (0) (0)
Hi,
It will not cause.
The optical power of the ONT ranges from -27 dBm to -8 dBm.  
user_3860713
user_3860713 Reply user_40257687  Created Jan 18, 2022 06:00:14 (0) (0)
is it okay to function in Normal speed?  
user_40257687
user_40257687 Reply user_3860713  Created Jan 18, 2022 06:12:31 (0) (0)
Hi,
Yes, dear!  
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